Public Service Customer Experience Executive

Working on Fire; Cape Town, Mbombela (Nelspruit); On-site; ZAR 201,000 - 357,000; Full time

Benefits offered by this job

Medical aid and healthcare benefits

Pension and retirement contributions

Annual leave entitlement

Performance incentives

Employee assistance and wellness

Professional development opportunities

Long-term career advancement

Job summary

Working on Fire is seeking a Customer Service Executive to handle inquiries, resolve issues, and ensure a positive customer experience. The role emphasizes strong interpersonal skills and service excellence within a public-service oriented environment.

The position offers opportunities for advancement in customer care, client relations, and call center operations across South Africa, with a clear focus on maintaining high standards and effective communications.

Qualifications

• 3–5 years of experience in customer service, client support, call center operations, or public service environments.
• Diploma in Business Administration, Communications, Customer Service Management, Public Administration, or related discipline.
• Additional certifications in customer service or client relations advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and digital channels.
• Provide accurate information regarding services, procedures, and policies.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update service databases.
• Escalate complex issues to appropriate departments as needed.
• Monitor service quality and customer satisfaction levels.
• Prepare customer interaction reports and service performance summaries.
• Support administrative and operational customer service functions.
• Coordinate with internal departments to ensure timely issue resolution.
• Promote a customer-first culture and positive service experience.
• Adhere to organizational service standards and compliance requirements.
• Assist with customer feedback collection and analysis.

Skills

CRM systems

Client communication

Conflict resolution

Call center operations

Problem solving

Customer retention

Service quality

Data entry

Administrative support

Team collaboration

Time management

Professional communication

Microsoft Office

Customer satisfaction

Multitasking

Education

Diploma in Business Administration

Diploma in Customer Service Management

Diploma in Public Administration

Tools

CRM systems

Job description

Working on Fire is seeking a Customer Service Executive to handle inquiries, resolve issues, and ensure a positive customer experience. The role emphasizes strong interpersonal skills and service excellence within a public-service oriented environment.

The position offers opportunities for advancement in customer care, client relations, and call center operations across South Africa, with a clear focus on maintaining high standards and effective communications.