Property Manager

Flair TM; Johannesburg; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Flair TM is seeking a Property Manager to lead the day-to-day operation of our student residence in Johannesburg. You will supervise front office, administration, housekeeping, security and student life teams to deliver exceptional service and maintain high operational standards.

You will drive resident satisfaction, manage budgets, coordinate intakes and inspections, and work with Facilities to ensure readiness and compliance.

Qualifications

• Bachelor's Degree or Diploma in Property Management, Business Management, Hospitality Management or related field.
• Professional Property Management qualifications are advantageous.
• SA OA or SAFMA membership is advantageous.
• Health & Safety knowledge is beneficial.

Responsibilities

• Manage day-to-day operation of student residence and lead operational teams.
• Deliver high-quality customer service and resident experience.
• Oversee front office, reception, housekeeping, security and student life operations.
• Monitor budgets, cost controls and procurement.
• Coordinate annual intake, inspections and maintenance with Facilities.
• Drive resident retention and community engagement.
• Ensure compliance with institutional requirements and safety standards.

Skills

Property Management

Hospitality Management

Residence Management

Customer Service Management

Front Office Operations

Team Leadership

Staff Management

Operational Budgeting

Cost Control

Occupancy Management

Operational Readiness

Property Inspections

Risk Management

Compliance

Student Experience

Operational Reporting

Property Management Systems

Facilities Coordination

Education

Bachelor's Degree or Diploma in Property Management

Business Management or Hospitality Management qualification

Professional Property Management qualifications (advantageous)

SA OA or SAFMA membership advantageous

Health & Safety knowledge beneficial

Tools

FG Nexus

Property Management System (General)

Job description

About the Role

Reporting to the Operations Executive, the Property Manager will take ownership of the day-to-day operation and performance of the residence. The position manages operational teams that may include Residence/Building Managers, Front Office and Administration, Reception, Housekeeping, Cleaning, Security and Student Life personnel.

Your objective will be to ensure that the residence consistently delivers: Excellent service. Strong operational standards. Effective cost management. A positive resident experience. A safe, welcoming and professionally managed student community.

Key Responsibilities

Property & Residence Operations

Take responsibility for the smooth day-to-day operation of the student residence, including:

• Front office and reception operations
• Resident administration and communication
• Customer service
• Cleaning and housekeeping standards
• Security service delivery
• Common-area presentation
• Operational inspections
• Move-in and move-out processes
• Inventory management
• Operational risk management
• Customer-service complaint resolution
• Maintaining consistent property and service standards

The Property Manager is expected to ensure that the property operates consistently according to company standards.

Student & Resident Experience

Create an environment where students feel welcomed, supported and part of a community.

Responsibilities include:

• Build positive relationships with residents.
• Deliver excellent customer service.
• Manage student enquiries and complaints.
• Monitor resident satisfaction.
• Drive resident retention.
• Support Student Life initiatives.
• Promote community engagement.
• Resolve customer-experience complaints efficiently and professionally.

Resident satisfaction, complaint resolution, student retention, community engagement and customer-service quality are key measures of success in this position.

Team Leadership & People Management

• Setting clear performance objectives.
• Conducting regular team meetings.
• Coaching and mentoring employees.
• Managing staff performance.
• Identifying training and development requirements.
• Promoting accountability and teamwork.
• Supporting recruitment and onboarding.
• Driving employee engagement and retention.

You will need to be a visible, hands-on operational leader who can build a high-performing service culture.

Operational Readiness & Student Intake

• Coordinate annual intake preparations.
• Manage room inspections.
• Ensure rooms are cleaned and appropriately furnished.
• Verify operational equipment.
• Coordinate outstanding maintenance with the Facilities team.
• Complete operational readiness checklists.
• Ensure operational standards are achieved before students arrive.
• Ensure compliance with relevant institutional and NSFAS accreditation requirements.

Financial & Budget Management

• Prepare annual operational budgets
• Monitor expenditure
• Perform monthly budget forecasting
• Control operational costs
• Manage approved purchases
• Review supplier invoices
• Identify cost-saving opportunities
• Drive efficient use of operational resources
• Monitor budget performance and operational efficiencies

Strong financial acumen and budget-management capability are important for this role.

Governance, Risk & Compliance

• Company policies and procedures
• Operational standards
• University requirements
• Internal controls
• Risk-management procedures
• House rules
• Service standards
• Incident-reporting procedures

You will work closely with the Facility Manager regarding statutory compliance, Health & Safety and technical building requirements.

Property Inspections & Quality Standards

• Student rooms
• Common areas
• Reception areas
• Outdoor areas
• Cleaning standards
• Security standards
• Furniture and equipment

Identify operational issues quickly and ensure appropriate corrective action is implemented.

Facilities Coordination

• Reporting maintenance requirements.
• Prioritising operational maintenance needs.
• Coordinating room access.
• Monitoring completion of maintenance.
• Supporting preventative maintenance planning.
• Minimising disruption to students during maintenance activities.

Although this is an operational Property Management role rather than a Facilities Manager position, you will work closely with the Facility Manager to ensure building-related issues do not negatively impact residents.

Operational Reporting & Property Management Systems

• Weekly operational reports
• Occupancy reports
• Operational KPIs
• Resident incident reports
• Customer-service statistics
• Property inspection reports
• Budget reports
• Risk reports

Prepare and maintain accurate operational information, including: Weekly operational reports Occupancy reports Operational KPIs Resident incident reports Customer-service statistics Property inspection reports Budget reports Risk reports. The role uses FG Nexus to maintain resident records, monitor dashboards, manage digital inspections, record incidents, track service requests and produce operational reports. Experience with FG Nexus or a similar Property Management System will therefore be valuable.

Minimum Requirements

Qualifications

• Bachelor's Degree or Diploma in Property Management, Business Management, Hospitality Management or a related field.
• Professional Property Management qualifications will be advantageous.
• SAPOA or SAFMA membership will be advantageous.
• Health & Safety knowledge will be beneficial.

Experience

• Minimum 5 years' experience in Property Management, Hospitality or Residence Management.
• Minimum 3 years' management experience.
• Proven experience managing multi-disciplinary operational teams.
• Experience within Student Accommodation, Hospitality or Residential Property Management will be highly advantageous.

Hospitality Experience? Your Skills Could Be Highly Relevant

We are particularly interested in candidates who understand high-occupancy, customer-focused property operations. If you have managed a hotel, student residence, residential property, serviced apartment or similar hospitality operation, your experience in: Guest/Resident Experience | Front Office | Housekeeping | Security | Operational Budgets | Team Leadership | Service Standards | Complaints | Property Presentation | Operational Readiness could translate extremely well into this position.

The role requires knowledge of property operations, customer-service management, budget management, staff management, risk management, operational planning and residence management.

Key Skills

• Property Management
• Student Accommodation
• Student Housing
• Residence Management
• Residential Property Management
• Hospitality Management
• Property Operations
• Building Operations
• Resident Experience
• Customer Service Management
• Front Office Operations
• Team Leadership
• Staff Management
• Operational Budgeting
• Cost Control
• Occupancy Management
• Operational Readiness
• Property Inspections
• Risk Management
• Compliance
• Student Experience
• Operational Reporting
• Property Management Systems
• Facilities Coordination

Who We're Looking For

We are looking for a professional, organised, resilient and results-driven Property Manager with excellent leadership and customer-service skills.

You should be comfortable making decisions, resolving problems, managing conflict and holding teams accountable while maintaining positive relationships with residents, staff and internal stakeholders. The role specifically requires strong planning, problem-solving, quality management, communication, relationship-building and customer-service capabilities.

Most importantly, you should understand the balance between people, property and performance.

A successful Property Manager will ensure that the residence delivers an exceptional student experience, maintains high operational standards, manages budgets effectively, develops a motivated team and remains fully operationally ready for each student intake.

Why Consider This Opportunity?

• Join a growing Student Accommodation Property Management environment.
• Take ownership of a high-energy residential operation.
• Lead and develop multi-disciplinary operational teams.
• Influence the student experience and resident retention.
• Gain exposure to operational and financial property management.
• Work closely with Facilities, Finance, Leasing, Student Life and other specialist teams.
• Build your career within the growing Student Accommodation / Student Housing sector.

Location

? Johannesburg, Gauteng, South Africa