Property Administrator

Career Growth Hospitality Recruitment & Training; Cape Town; On-site; ZAR 257,000 - 279,000; Full time

Job summary

Career Growth Hospitality Recruitment & Training is seeking an experienced Property Administrator in Cape Town to manage pre-billing processes, utility recoveries, and tenant accounts, ensuring timely monthly deadlines. The role involves handling detailed financial data, responding to tenant queries, and liaising with utility management companies.

The ideal candidate will have strong numerical ability, excellent attention to detail, and proven administrative and communication skills, with

Qualifications

• Experience in property administration focusing on pre-billing, recoveries and tenant accounts.
• Experience liaising with utility management companies.
• Strong numerical ability and attention to detail.
• Ability to work under strict monthly deadlines.

Responsibilities

• Receive and review utility data files, tenant movement reports and occupancy reports.
• Identify and investigate significant variances in electricity, water and sewerage consumption and billing.
• Liaise with utility management companies regarding billing discrepancies, tenant movements and meter changes.
• Prepare monthly recovery schedules and process charges to tenant accounts.
• Process ad hoc recoveries, legal fees and other approved charges.
• Review and sign pre-billing reports, ensuring that all charges are accurate and complete.
• Investigate billing variances and submit reports to the Portfolio Manager for approval.
• Distribute tenant statements and supporting documentation following the monthly billing run.
• Review returned emails and update tenant contact details on the property management system.
• Review leases to confirm tenant liabilities relating to utilities.
• Respond to tenant billing and utility queries and follow up to ensure they are resolved.
• Process corrections and adjustments to tenant accounts.
• Prepare and process deposit and credit refunds for approval.
• Prepare annual municipal rates, CID levy, body corporate levy and related increase schedules.
• Process approved backdated adjustments and bad debt write-offs.

Skills

Numerical ability

Attention to detail

Administrative skills

Organisational skills

Communication skills

Tools

Property management system

Job description

An established property management company is seeking an experienced and detail-focused Property Administrator to join its team.

This is not a lease administration position. The role is primarily focused on pre-billing processes, utility recoveries, tenant account administration and responding to tenant billing queries. The successful candidate must be comfortable working with detailed financial information, meeting strict monthly deadlines and liaising with utility management companies.

Applications are currently open, with interviews expected to begin in November.

Key Responsibilities

• Receive and review utility data files, tenant movement reports and occupancy reports.
• Identify and investigate significant variances in electricity, water and sewerage consumption and billing.
• Liaise with utility management companies regarding billing discrepancies, tenant movements and meter changes.
• Prepare monthly recovery schedules and process charges to tenant accounts.
• Process ad hoc recoveries, legal fees and other approved charges.
• Review and sign pre-billing reports, ensuring that all charges are accurate and complete.
• Investigate billing variances and submit reports to the Portfolio Manager for approval.
• Distribute tenant statements and supporting documentation following the monthly billing run.
• Review returned emails and update tenant contact details on the property management system.
• Review leases to confirm tenant liabilities relating to utilities.
• Respond to tenant billing and utility queries and follow up to ensure they are resolved.
• Process corrections and adjustments to tenant accounts.
• Prepare and process deposit and credit refunds for approval.
• Prepare annual municipal rates, CID levy, body corporate levy and related increase schedules.
• Process approved backdated adjustments and bad debt write-offs.

Requirements

• Previous experience in property administration, with a strong focus on pre-billing, recoveries and tenant accounts.
• Experience liaising with utility management companies.
• A good understanding of electricity, water, sewerage and other property-related recoveries.
• Experience handling and resolving tenant billing queries.
• Strong numerical ability and excellent attention to detail.
• The ability to identify discrepancies and investigate billing variances.
• Strong administrative, organisational and communication skills.The ability to work accurately under pressure and meet strict monthly deadlines.
• Experience working with a property management system. MDA experience would be highly advantageous.
• A professional, service-focused approach when communicating with tenants and internal stakeholders.

Salary and Benefits

R23,000 to R25,000 basic salary per month, plus benefits.