Program Intern

Goodwall; Cape Town; On-site; ZAR 133,920 - 267,840; Full time

Job summary

Goodwall is seeking an organized Program Intern to support Senior Program Managers with behind-the-scenes execution, admin, and in-app delivery. You will help manage community logistics, course building, and performance reporting while experimenting with AI tools to streamline tasks.

This entry-level position focuses on execution, community management, and AI-enabled delivery within the Goodwall app, offering learning and growth in a mission-driven EdTech environment.

Qualifications

• 0 to 2 years of experience in community moderation, digital content admin, social media operations or similar support roles.
• Completed or near-complete undergraduate degree, or equivalent practical experience.
• Strong admin instincts; trackers, action items, and up-to-date data.
• Comfort with data at a basic level; read funnels or engagement charts and summarize numbers.
• Strong written and verbal English communication.
• Genuine interest in youth development, online communities, skilling and social impact.
• AI-first mindset; actively use AI tools in day-to-day work and seek new methods.

Responsibilities

• Handle community management, prize logistics and youth voice logistics.
• Source user stories and insights and flag compelling candidates for communications.
• Build program content in the Goodwall app, configure course structure and set up challenges.
• QA in-app builds, flag deviations for sign-off and execute in-app marketing actions.
• Monitor in-app performance and prepare weekly internal performance readouts.
• Prepare data, screenshots and charts for end-of-program partner reports.
• Plan weekly learning with manager and experiment with AI-enabled workflows.

Skills

Admin skills

Community moderation

Data analysis

English communication

Education

Undergraduate degree or equivalent

Tools

Monday.com

Asana

Notion AI

Job description

Goodwall (goodwall.io) is a TIME100 award-winning social education app, empowering over 3.5 million youth with skills in AI, climate, and entrepreneurship through impactful experiential learning.

About Goodwall

Goodwall (goodwall.io) is a TIME100 award-winning social education app, empowering over 3.5 million youth with skills in AI, climate, and entrepreneurship through impactful experiential learning. We serve as the trusted bridge to impact and connect GenZalpha with Fortune 500 companies, governments, and international organizations, including Microsoft, Accenture, HP and UNICEF. We co-build engaging experiential learning campaigns for the next generation to help young people across the globe gain the confidence, skills, and networks to achieve better livelihoods. Backed by leading investors, Goodwall has been recognized as a World Economic Forum Global Innovator, TIME100 Top EdTech, and featured by Fast Company, Bloomberg, CNBC and Forbes.

Your Mission

As Program Intern, you will provide hands‑on admin and execution support to our Senior Program Managers. Your work sits behind the scenes: keeping in-app program operations running, handling prize and community logistics, building program content inside the Goodwall app, and pulling together the internal performance data that our Senior Program Managers rely on. We expect you to bring an AI‑first mindset to this role. That means actively looking for ways to use AI tools to do your work faster, more accurately and at higher quality. Whether you reach for Claude or ChatGPT to draft a summary, Notion AI to structure a tracker, or a tool you discover on your own, we want someone who treats AI as a genuine work accelerator and who is always curious about finding better methods. This is a developmental, entry‑level role. You will not be in partner meetings, and you will not own partner relationships, program strategy, program P&L or any partner‑facing deliverables. Those responsibilities stay with the Senior Program Manager. Your focus is execution, community management, admin and in-app delivery.

• Community management support (prizes, winners and youth voice logistics): Handle the admin behind community engagement within our programs, including tracking participant interaction volumes and preparing simple community health summaries for the Senior Program Manager. Run the logistics of incentives and prizes end to end: tracking prize inventory, preparing shortlists for review, and coordinating prize delivery once winners are selected. Handle the operational side of youth‑led design sessions and think tanks.
• Community insights: Source user stories and insights that bring our members' learning journeys to life. Identify participants whose experiences would make compelling editorial content, and flag them to the communications team so they can be spotlighted in partner‑facing stories and campaigns. This means staying close to what is happening in the community, recognizing a good story when you see one, and keeping a running log of strong candidates for the communications team to follow up on.
• Course building on the app and in-app marketing execution: Build program content inside the Goodwall app according to specs provided by the Senior Program Manager, including course structure configuration, content uploading, challenge setup and reward logic. Carry out the first‑pass QA of the in‑app build and flag any deviations for Senior Program Manager sign‑off. Execute in‑app marketing actions (notifications, feature placements and challenge launches) on the schedule set by the Senior Program Manager. Use AI tools where they help with content structuring, QA checklisting or scheduling tasks.
• In‑app performance monitoring and reporting (internal only): Continuously track in‑app program performance across course completion rates, module engagement, drop‑off points, user behaviour and feature usage. Prepare weekly internal performance readouts for the Senior Program Manager with the data, charts and basic observations. Final interpretation, recommendations and any partner‑facing commentary rest with the Senior Program Manager. Keep the performance data clean and up to date, and use AI tools to speed up chart creation, summarization or basic pattern spotting where it makes sense.
• Internal reporting support: Prepare the in‑app performance data, screenshots and charts that the Senior Program Manager uses when writing end‑of‑program reports for partners. You will not write partner‑facing narrative or attend partner report‑outs.
• Learning and growth: Build a weekly learning plan with your manager, covering program operations, community logistics, AI‑enabled delivery and the basics of data‑informed optimization. Part of your growth plan will include experimenting with and documenting new AI or technology methods that improve how the team works. We do not promise a permanent role at the end of the internship, but strong performance across admin, in‑app execution, monitoring and AI‑enabled working will be the basis for being considered if and when a role opens.

You are an organized, detail‑oriented early‑career professional who gets satisfaction from behind the scenes execution done well. You are comfortable with admin and operations as a core part of your day, and you want an entry‑level role in a mission‑driven EdTech environment where you can learn how partner programs are delivered by doing the operational groundwork.

We are looking for the following attributes:

• 0 to 2 years of experience in community moderation, digital content admin, social media operations or a similar support role. Internships, part‑time roles, student leadership and society experience all count.
• A completed or near‑complete undergraduate degree, or equivalent practical experience.
• Strong admin instincts. You keep trackers current, follow through on action items, and notice when something is out of date or inconsistent.
• Comfort working with data at a basic level. You can read a simple funnel or engagement chart, spot a drop‑off, and summarize what the numbers show without over‑interpreting.
• Strong written and verbal communication skills in English.
• Genuine interest in youth development, online communities, skilling and social impact.
• Hands‑on and detail‑oriented, happy to do the operational groundwork rather than looking for ownership from day one.
• Comfortable with ambiguity, asks clarifying questions, and takes feedback well.
• An AI‑first mindset is essential. You actively use AI tools like Claude, ChatGPT, Gemini or Notion AI in your day‑to‑day work and are genuinely curious about finding new methods and workflows that make you more effective. We expect you to experiment, share what you learn, and bring a continuous‑improvement approach to how you use technology.
• Exposure to project management tools like Monday.com, Asana, ClickUp or Notion is a plus but not required. We will train you.