Program Delivery Specialist

Danzas Corporation; Midrand; On-site; ZAR 520,000 - 750,000; Full time

Job summary

DHL Group in South Africa is seeking a Program Delivery Specialist to optimize IT solutions that support business operations, with a focus on customs systems and in-house user support.

You will ensure IT services, applications, and infrastructure remain highly available, secure, and compliant with global IT standards while guiding staff at hubs and gateways and deploying user training.

Qualifications

• Degree in Information Technology or related field.
• 3+ years of project management experience.
• 3+ years managing production systems environment.
• Experience with Customs programs and DHL Customs applications.
• Knowledge of Customs & Excise technical operations mandates.
• Excellent English oral and written communication.
• Experience in programs and project management.
• 2 years database experience.

Responsibilities

• Optimize IT solutions supporting operations, with emphasis on customs systems.
• Ensure high availability, security, and compliance of IT services.
• Provide staff support at hubs and gateways.
• Deploy user training and ongoing support.
• Manage Unix servers and Informix-based local apps.
• Proactive maintenance of hardware, software, and tools.
• Create user guides for new solutions.
• Handle change management and root-cause analysis.

Skills

Project management

Production systems

Customs programs experience

DHL customs applications

Customs & Excise knowledge

English proficiency

Program management

Database experience

Education

Degree in Information Technology or related field

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you .

Ready to Keep things Moving? Become Our Program Delivery Specialist

Reports to: Senior Manager Program Delivery and Digitalization

Why You’ll Love This Role

Responsible for the effective continuous optimization of IT solutions that support business operations, particularly customs systems and in-house user support. This role ensures that IT services, applications, and infrastructure operate seamlessly, providing high availability, security, and compliance in alignment with business requirements and global IT standards.

What you’ll own

• Early benefits realisation by ensuring plans reflect optimized time-to-market
• Support all staff based at the Hubs and Gateways
• Ensure that clearance applications are running and supported with minimum downtime.
• Ensure that IT services, applications, and infrastructure operate seamlessly, provide high availability, security, and compliance in alignment with business requirements and global IT standards.
• Ensure appropriate configurations on all servers and customs related applications /servers Deploy user training and on-going user support
• Ensure compliance to regional standards including First Choice
• Ensure support and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Unix server administration (where local applications are based on Unix/Informix).
• Database administration.
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Undertakes proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service.
• Improves system availability to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre.
• Performs the Problem Root Cause Analysis (RCA), involving all appropriate workgroups, investigates solutions in preparation for implementation. Tests the solution via the Change Management process and documents the results and any follow up actions, as needed
• Prepare user guides for all new solutions.

What we are looking for

• Degree in the field of Information Technology or related field.
• 3 + years Project Management Experience
• 3 + Experience in managing an internal or externally operated production systems environment
• Experience in Customs programs experience & DHL Customs Applications Support
• Knowledge including Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management
• 2 years Database experience

Why Join Us?

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience .