EXP SSA ZA |GTW Duty Manager

Danzas Corporation; South Africa; On-site; ZAR 540,000 - 720,000; Full time

Job summary

DHL is seeking a GTW Duty Manager to oversee domestic sort and distribution operations, coordinate international check-ins, and maintain security and quality across the warehouse and staff. You will liaise with airlines and third-party agencies, organize day-to-day routing, and ensure accurate reporting.

The role requires 5+ years of supervisory experience in airline handling or warehouse management, and the ability to work rotating shifts in a fast-paced environment.

Qualifications

• Minimum post-matric qualification.
• At least 5 years of supervisory experience.
• Experience managing 16–25 employees.
• Willing to work 4x4 rotational shifts.
• Strong leadership and communication skills.
• Experience in airline handling and warehouse management (3+ years).

Responsibilities

• Integrate quality into business to ensure high customer satisfaction.
• Organise meetings to review shift performance.
• Maintain high quality of work at all times.
• Control and monitor security measures for safe operations.
• Complete daily/weekly/monthly reports on time.
• Ensure DHL procedures are followed for shipments and sorting.
• Coordinate with service centres and ensure timely communication.
• Update network with flight information and delays as per DHL standards.

Skills

Supervisory experience

Leadership

Verbal & written communication

Pressure handling

Education

Post Matric qualification

Tools

CALMS

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role: GTW Duty Manager RCS Grade: K Reporting to: Senior Manager Gateway

Role Context: Overall Management of the Domestic Sort & Domestic distribution operations, Monitoring of the International Sort & distribution, Monitoring of the imports Departments & transit shed, monitoring of the export process & routing. Monitoring the reception area and staff. Co- ordination of the international check in process, Planning and implementation of day to day running of the warehouse. Security and quality management of employees & equipment. Effective employees’ allocation for effective operations. To maintain relationships with airlines and third-party agencies. Providing solutions to customers & internal contacts

Key responsibilities

• To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• To organise meetings with employees to give feedback on shift performance from time to time.
• Effectively ensure that the quality of work is kept high at all times.
• Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment.
• Completion of daily, weekly and monthly reports on time to meet deadlines.
• Ensure DHL procedures are followed correctly and that all shipments are scanned and sorted into the correct bags/bins before collections.
• After the material has been scanned and sorted into station bins make sure that the materials are in correct route and sapphire scanners are downloaded.
• Ensure that the truckers collect all the material that are been scanned by sort area.
• Ensure that the Service Centre’s are contacted if there is any material left behind.
• Ensure that the Network is continuously updated with flight information; ensure that pre-alerts are in accordance with DHL standards; ensure that recovery details are obtained from destination gateways.
• Ensure that the Network is continuously updated on shipment delays and provide timely feed-back on queries received.
• Ensure that all systems are utilized to their full potential, these include C.A.L.M.S (Cargo Airline management system)
• Ensure that backup equipment is available for emergencies.
• Prepare and submit operations reports to the Snr GTW Manager & Gateway Director, when required.
• These reports serve the purpose of highlighting any operational problems and are to include the following: Upliftment / Recovery Details System / Equipment Issues Operations Issues Airfreight

Qualifications - Internal Minimum Requirements Education & experience

• Post Matric qualification.
• 5+ years Supervisory experience.
• Proven track record of managing at least 16-25 employees.
• Good verbal & written communication.
• Prepared to work rotational shifts (4 x 4).
• Strong leadership skills.
• Ability to work well under pressure.
• 3 years Airline Handling and Operational /Warehouse Management Experience

DHL is an equal opportunity employer committed to fostering a diverse, inclusive and fair workplace. Employment decisions are based on qualifications, skills, experience, performance and business requirements, without unfair discrimination