Professional Services Consultant

Mimecast North America; South Africa; On-site; ZAR 384,000 - 567,000; Full time

Job summary

Mimecast is seeking a skilled Professional Services Consultant to deliver and implement Mimecast's PS offerings for customers in South Africa. You will build relationships with support, product, engineering, customer experience, and sales teams to drive successful outcomes.

The role emphasizes hands-on deployment, migrations, and collaboration with cross-functional teams to meet client needs and opportunities for upsell. Strong communication and technical aptitude are essential.

Qualifications

• Experience in IT administration and support for email systems.
• Understanding of Exchange migrations and email gateway technologies.
• Ability to communicate technical solutions to diverse stakeholders.

Responsibilities

• Assist customers in implementing Mimecast Services and ensure deployment.
• Support email archive migrations from different email archive solutions.
• Escalate and track issues and feature requests with Support and Product teams.
• Identify opportunities to upsell additional products and services.
• Collaborate with cross-functional teams to meet customer needs.

Skills

Exchange admin

Azure & Exchange Online

Google Workspace

Email systems

SMTP

LDAP/AD

SSL certificates

MX records

Email journaling

Enterprise Vault

Email gateways

Proofpoint

Migration tools

Exchange migrations

Technical communication

Customer-facing

Analytical skills

MS Office

PowerShell

VBScript

C#

Tools

Mimecast

Job description

About the position

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Consultant, you will begin to build strong relationships with our support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

Key Responsibilities :

• Assist customers in implementing Mimecast Services and ensure successful deployment
• Support email archive migrations from different email archive solutions
• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
• Identify opportunities for upselling additional products and services
• Collaborate with cross-functional teams to meet customer needs

Essential Skills and Experience:

• Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
• Familiarity with email archive solutions such as Enterprise Vault or others
• Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
• Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
• Exposure to Archive & Email Migration tools
• Understanding of Exchange and email migrations
• Ability to effectively communicate technical solutions to stakeholders
• Demonstrated experience in customer-facing positions, preferably as a professional services consultant
• Strong analytical skills for troubleshooting technical and project management issues
• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
• Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

The base salary range for this position is 384 000,00 −567 000, 00 ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affiant Net Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.