Product Specialist : Value Added Services PayShap
PayInc
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Job summary
PayInc is seeking a Product Specialist: Value Added Services (PayShap) in Johannesburg to guide the PayShap ecosystem, shaping requirements, roadmaps and financial models for new initiatives.
You will partner with product managers, clients and delivery teams to translate business needs into functional specifications, drive continuous improvement of VAS services such as Initiation, Refunds and Reversals, and support delivery across the product lifecycle.
Qualifications
- Minimum 5 years’ experience in payments.
- Knowledge of PayShap and applicable use cases.
- Experience working in cross-functional product teams.
- Business case creation and requirements drafting.
Responsibilities
- Facilitate engagement with internal and external stakeholders to provide feedback on performance and needs.
- Translate business requirements into functional specifications and roadmaps for PayShap initiatives.
- Contribute to product strategy, governance and delivery across the product lifecycle.
- Support product improvement through data-driven insights and market feedback.
Skills
Education
Job description
PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.
The primary purpose of the Product Specialist: Value Added Services (PayShap) role is to manage and continuously enhance the Value-Added Services capability within the PayShap ecosystem, supporting sustainable profitability, operational excellence and an optimal customer experience, in alignment with the strategic direction of the Product Manager: Payments Real Time.
- Facilitate engagement with internal and external stakeholders to provide frequent feedback on current performance, product needs, opportunities, dependencies and constraints.
- Partner with Product Managers, clients and delivery teams to identify, document and evaluate product requirements and roadmap priorities.
- Communicate effectively across organisational, technical and business boundaries, ensuring that product insights are clearly understood and actionable.
- Build and maintain effective relationships with clients using or impacted by Value-Added Services (PayShap), including product, operational and service stakeholders.
- Engage with relevant regulatory bodies and external vendors to support product delivery, operational continuity, compliance and service improvement.
- Key stakeholders include: Product Managers, clients/participants, delivery teams, product and operational stakeholders, regulatory bodies and external vendors.
Contribute to the strategic development and evolution of the PayShap Value-Added Services capability by identifying opportunities, defining business requirements, developing use cases, supporting the product roadmap and providing input into financial models and business cases for new initiatives, ensuring alignment with product and organisational strategy.
Manage and continuously enhance PayShap Value-Added Services, including PayShap Initiation, Refunds and Reversals, and Proxy/Account Resolution, ensuring that services remain aligned to customer, participant, business and industry requirements.
Translate and execute the agreed product strategy across the product lifecycle by identifying market opportunities and gaps, managing risks, pricing and contractual considerations, monitoring competitor and market trends, and supporting the achievement of product value and revenue objectives.
Leverage evidence-based insights to understand customer needs, behaviours and profiles, ensuring product enhancements remain relevant, practical and customer-centric.
Understand market trends, threats, and opportunities, and support revenue growth through collaboration with CAM and new business development teams on customer engagement, proposals and new business opportunities.
Monitor, analyse and optimise product performance using data-driven insights to enhance product value, inform decision-making and support continuous improvement.
Provide ongoing product support, investigate product-related challenges through hypothesis-driven analysis, and recommend enhancements to improve product effectiveness and customer outcomes.
Identify and track product performance issues and incidents, coordinate appropriate resolution and monitor corrective actions to support service continuity and product performance.
Identify, assess, and manage product risks while supporting the planning, implementation, testing, and governance of product changes throughout the product lifecycle.
Support product implementation, manage delivery activities, and oversee formal product testing to ensure successful deployment and operational readiness.
Translate business, customer, participant and industry needs into clearly defined functional requirements and supporting specifications to enable effective product development and delivery.
Ensure that product changes and new capabilities are appropriately assessed for operational readiness, service continuity and stakeholder impact prior to implementation.
Develop and maintain deep PayShap product knowledge, acting as a trusted advisor and source of expertise for internal and external stakeholders.
Provide operational, strategic, and stakeholder management support, acting as a delegate and stand-in for the Product Manager on Value Added Services (PayShap) when required.
Provide specialist product insights and recommendations to support informed product, commercial, operational and strategic decisions
Design, build, test, and enhance low-code/no-code solutions from prototype through to production-ready implementation, supporting product innovation and operational efficiency.
Gather, assess, and analyse product information to develop a holistic understanding of existing and new products, providing expert recommendations on product feasibility, viability, functionality, integration, infrastructure, security, data, and performance considerations.
Provide expert input and formal opinions on product design, regulatory, business, commercial, and operational considerations to support informed product decisions and development.
Conduct product risk assessments to identify inherent and residual risks, recommend mitigation strategies, and enhance the effectiveness, resilience, and success of product and service offerings.
Contribute to the development and continuous improvement of product frameworks, methodologies, and standards while building deep domain knowledge of products and the broader payments ecosystem.
Facilitate the sharing of specialist product knowledge and insights with Product Analysts, Product Architects, and stakeholders to support product innovation, collaboration, and service offering development.
Support CAM in identifying new business opportunities, maintaining existing client relationships, and driving revenue retention and growth.
Support the verification of automated billing, interchange validation, and reconciliation processes to ensure financial accuracy and integrity.
Ensure all legal, contractual, regulatory, and disaster recovery requirements are met and maintained for product and industry compliance.
Support the onboarding and go-live process for new customers by ensuring all pre-implementation requirements and controls have been successfully completed.
- Develop and maintain monthly product-level reporting covering product performance, market trends and product lifecycle activities.
- Report on product revenue, transaction volumes, trends, implications and recommended actions to grow or protect revenue.
- Identify and track key actions at customer, product and industry level, including the resolution of product performance issues and incidents.
- Procedures and SLA’s: Develop, amend and implement relevant procedures and or SLA’s
- Compliance: Ensure compliance with relevant policies & procedures, regulation and legislation
- Risk: Ensure risks are reported on and mitigated
- Relevant Degree Information/Technology Management
- Required computer literacy levels
- Minimum 5 years’ experience in payments
- Working Knowledge of Acquiring / Acceptance
- Understanding / knowledge of PayShap and applicable used cases
- Experience working in cross‑functional product teams
- Business Case and Business Requirements development & drafting
- Facilitating sessions with Customer stakeholders
- General Product Understanding
- Analytical Thinking
- Commercial Awareness
- Stakeholder Orientation
- Delivery & Attention to Detail
- Problem Solving
- Adaptability
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