Product Specialist - S4 x 2

Sandvik Mining and Construction de Mexico, S.A. de C.V.; Mokopane; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Sandvik Mining is seeking a Product Specialist to provide high-quality technical support and to develop the technical competencies of customers and internal personnel. The role focuses on guidance for product implementation, specifications, selection and application across the product range.

The candidate will train sales and service teams, prepare technical reports, perform root-cause analyses, monitor equipment operation, and maintain SOPs/GMPs while representing Sandvik on Solo long hole

Qualifications

• Grade 12 / N3 Technical Qualification or equivalent.
• Mechanical or electrical trade qualification.
• Underground hardrock machine range experience and advanced computer literacy.
• English proficiency.
• Relevant mechanized mining experience (5 years).
• Knowledge of CAN bus systems and electrical/electronic systems.

Responsibilities

• Develop and organize product training for sales and service personnel.
• Develops and recommends procedures and prepares technical reports.
• Performs technical evaluations to determine root cause and corrective action.
• Monitors instruments and collects operating data for adjustments.
• Analyses and resolves malfunctions of instruments and control systems.
• Prepares reports using metrics from salvage tracking and root cause analyses.
• Maintains process designs and conforms to SOPs and GMPs.
• Represent Sandvik fleet with expertise on Solo long hole drill rigs, bolters, LHDs and surface drills.

Skills

CAN bus systems

Electrical systems

Mechanical maintenance

Electronic systems

Software knowledge

Education

Grade 12 / N3 Technical Qualification

Mechanical or electrical trade qualification

Tools

Advanced computer literacy

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role.

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products.
• Develops and recommends procedures and methods and prepares technical reports and documentation.
• Performs technical evaluations of events to determine root cause; recommends corrective action.
• Monitors instruments and equipment and collects operating data including calibration, inspection, testing and repair activities to assist in making online adjustments to instruments, equipment, or products.
• Analyses and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts analyses and prepares reports using metrics from salvage tracking, trending, reporting and root cause analyses.
• Maintains process designs to optimize process and facility use while conforming to standard operating procedures (SOPs) and good manufacturing practices (GMPs).
• Represent Sandvik fleet, sharing knowledge especially on Solo long hole drill rigs, bolters, LHDs and Surface drills. The preferred candidate must have vast experience in the above-mentioned equipment and must be familiar with the new Sandvik i equipment product version (electrical/CAN Bus/electronics is essential).
• Must have excellent communication skills, lead by example, possess a passion for maintaining equipment, and work according to Sandvik standards and procedures.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification.
• Mechanical or electrical trade qualification.
• Sandvik Underground Hardrock machine range experience and advanced computer literacy.
• English proficiency.
• Relevant mechanized mining experience (5 years).
• Underground/surface mining environment experience.
• Maintenance of earthmoving equipment in mining/underground experience.
• Mechanical, electrical, or electronic equipment maintenance competence in at least 2 of the following areas: Basic 5 module LHDs and CM.
• Basic electronic systems.
• Basic LV electric systems.
• Mechanical equipment.
• Hydraulic systems.
• Video display systems.
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices, etc.).
• Experience in CAN bus systems.
• Basic knowledge of software.
• Valid driver’s license.

Applications close: 20 October 2026

Sandvik is an equal opportunity employer, striving for practices and programs thatare bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.