Product Specialist - S4 x 2

Sandvik; Mokopane; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Sandvik Mining in South Africa seeks a Product Specialist to deliver technical guidance and support for the Solo long hole drill rigs, bolters, LHDs and surface drills. You will develop training, evaluate equipment performance and assist with implementation according to Sandvik standards.

The role requires a Grade 12/N3 technical qualification or equivalent, a mechanical or electrical trade qualification, and at least 5 years in underground mining.

Qualifications

• Must have Grade 12 / N3 Technical Qualification or equivalent.
• Mechanical or electrical trade qualification.
• Underground hardrock mining experience.
• CAN bus systems familiarity and basic software knowledge.

Responsibilities

• Develop and organize product training for sales and service personnel for Sandvik products.
• Perform technical evaluations and prepare reports; analyze malfunctions and root causes.
• Maintain equipment data and provide online adjustments as needed.
• Represent Sandvik fleet, especially Solo long hole drill rigs, bolters, LHDs and surface drills, following Sandvik standards.

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role.

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products.
• Develops and recommends procedures and methods and prepares technical reports and documentation.
• Performs technical evaluations of events to determine root cause; recommends corrective action.
• Monitors instruments and equipment and collects operating data including calibration, inspection, testing and repair activities to assist in making online adjustments to instruments, equipment, or products.
• Analyses and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts analyses and prepares reports using metrics from salvage tracking, trending, reporting and root cause analyses.
• Maintains process designs to optimize process and facility use while conforming to standard operating procedures (SOPs) and good manufacturing practices (GMPs).
• Represent Sandvik fleet, sharing knowledge especially on Solo long hole drill rigs, bolters, LHDs and Surface drills. The preferred candidate must have vast experience in the above-mentioned equipment and must be familiar with the new Sandvik i equipment product version (electrical/CAN Bus/electronics is essential).
• Must have excellent communication skills, lead by example, possess a passion for maintaining equipment, and work according to Sandvik standards and procedures.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification.
• Mechanical or electrical trade qualification.
• Sandvik Underground Hardrock machine range experience and advanced computer literacy.
• English proficiency.
• Relevant mechanized mining experience (5 years).
• Underground/surface mining environment experience.
• Maintenance of earthmoving equipment in mining/underground experience.
• Mechanical, electrical, or electronic equipment maintenance competence in at least 2 of the following areas:
• Basic 5 module LHDs and CM.
• Basic electronic systems.
• Basic LV electric systems.
• Mechanical equipment.
• Hydraulic systems.
• Video display systems.
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices, etc.).
• Experience in CAN bus systems.
• Basic knowledge of software.
• Valid driver’s license.

Applications close:

20 October 2026

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.