Product Owner

Hollywoodbets; Durban; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Hollywoodbets, a leading sports and entertainment betting operator based in Durban, is seeking a Product Owner for the Purple Team based in Umhlanga. You will drive platform roadmaps, coordinate with vendors and internal CX & Engagement partners, and ensure successful feature delivery across SaaS CRM and engagement systems.

We value strong analytical thinking, clear communication, and the ability to work in a fast-paced environment.

Qualifications

• 3–5 years managing SaaS platforms, CRM tools, or engagement systems.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Maintain active communication with platform vendors, ensuring updates and feedback loops.
• Coordinate alignment between platform roadmaps and internal CX & Engagement strategies.
• Track and manage SLAs, support tickets, and vendor performance logs.
• Monitor platform performance, availability, and configuration.
• Coordinate with internal stakeholders on system changes or integration points.
• Maintain a live log of all issues, platform improvements, and pending requests.
• Work with internal stakeholders to plan and test new platform features or modules.
• Oversee QA and go-live readiness of new CX & Engagement tools or workflows.
• Ensure documentation and playbooks are updated post-implementation
• Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics
• Present regular insights to the CX & Engagement Team Manager to inform platform enhancement decisions
• Create and maintain clear internal documentation of platform processes, integrations, and best practices (SOP)
• Train internal teams on platform functionality and changes as needed.

Skills

SaaS platforms

CRM tools

Engagement systems

Analytical thinking

Verbal communication

Education

Degree/Diploma in PM, Marketing, or IT

Tools

API-based systems

BI tools

Ticketing systems

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Product Owner to be based in Umhlanga, Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid driver’s license
• 3–5 years managing SaaS platforms, CRM tools, or engagement systems

Bonus to Have

• Degree/Diploma in Project Management, Marketing, or IT
• Working knowledge of API-based systems, BI tools, ticketing systems (Preferred)

What You’ll Do For The Brand

• Maintain active communication with platform vendors, ensuring regular updates and feedback loops.
• Coordinate alignment between platform roadmaps and internal Customer Experience & Engagement strategies.
• Track and manage SLAs, support tickets, and vendor performance logs.
• Monitor and elevate technical issues with platform performance, availability, and configuration
• Coordinate with internal stakeholders on system changes or integration points.
• Maintain a live log of all issues, platform improvements, and pending requests
• Work with internal stakeholders to plan and test new platform features or modules.
• Oversee QA and go-live readiness of new CX & Engagement tools or workflows
• Ensure documentation and playbooks are updated post-implementation
• Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics
• Present regular insights to the CX & Engagement Team Manager to inform platform enhancement decisions
• Create and maintain clear internal documentation of platform processes, integrations, and best practices (SOP)
• Train internal teams on platform functionality and changes as needed.
• Research and analyse competitor activities in the CX, CRM and iGaming space.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and in a fast-paced environment.
• Any other related duties that might be required.

What You’ll Bring To The Team

• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.

So, are you ready to level up, learn, and perform at your best?

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!