Continuous Improvement Officer

Hollywoodbets; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Hollywoodbets in Durban, KwaZulu-Natal, invites applications for two Continuous Improvement Officers to join our Purple Team and support operational surveillance across branches and centers.

You will monitor daily activities, report deviations from SOPs, and assist with investigations to improve cash handling, security, and service performance. A relevant certificate or degree is preferred.

Qualifications

• 2-3 years’ experience within the retail Operations environment.
• Able to work day and night shifts.
• Computer literate – MS Office.

Responsibilities

• Observe and monitor daily operational activities and report deviations from SOPs.
• Aid in achieving business objectives through operational surveillance.
• Assist with Investigative matters requiring CCTV footage and branch oversight.
• Identify and report irregularities such as cash handling, security procedures, rostering and client flow.

Skills

Retail operations experience

Shift work

MS Office

Education

Certificate/Diploma/Degree in related field

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for x2 Continuous Improvement Officers to be based in Durban, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible to monitor daily operational activities and to report any deviations from standard operating procedures. To aid in the achievement of business objectives through operational surveillance.

With Hollywoodbets You Will

Innovate and create as part of a like‑minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• 2 -3 years’ experience within the retail Operations environment
• Able to work day and night shifts
• Computer literate – MS Office

A Bonus To Have

• Completed or studying towards a related certificate/diploma or degree

What You’ll Do For The Brand

Observe if cash safety procedures are being followed, this includes but is not limited to:

• Safe Opening
• Safe Closing
• Admin door locked
• Float issuing
• Cash Transfers
• Bank Prep and dropping
• Cash in Transit

Monitor And Report On Irregularities Relating To

• Negligent storage or handling of cash.
• If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
• Report late opening and late closing of branches.
• Cleanliness and appearance of Branch/Support Centres.
• Unauthorised mobile phone users while on an active shift.
• Verify Patron Head Counts.
• Marketing promotions on site.
• Visible Health and Safety deviations.
• Internal Audit and Compliance Audits being conducted.
• Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
• Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
• Unproductive congregation of Team Members or abuse of time while on active duty.
• Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between
• Team members and productivity observed.
• Team members who arrive late for their shift or leave early before shift end.
• Team Members not in proper uniform.
• Team members using company property for personal use.

Operations

• Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
• Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
• Observe and report any suspicious or unusual behaving Patrons/Team members.
• Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
• Observe terminals logged on with cash while unattended.
• Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
• Assisting the operational team in resolution of findings through interaction with the Operations Manager,
• Commercial Managers, Regional Managers and other department heads.
• Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
• Conducting real‑time transactional monitoring, across online deposits and withdrawals platforms in order to identify issues affecting operational efficiency and overall customer service.
• Assistance with the review of operational policies and procedures based on findings in the role.
• Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
• Project management of findings through to resolution implementation with the operational team.

So, are you ready to level up, learn, and perform at your best?

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our up‑market retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!