Product Owner

Pedros; Durban; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Pedros seeks a Product Owner to own the backlog and delivery of multiple technology products across digital ordering, kiosk, loyalty, internal tools, store-operations, and POS integrations.

You will collaborate with the Product Manager, Solutions Engineers, vendors, and business stakeholders to translate business needs into prioritized requirements and ensure releases deliver measurable value to Pedros Stores, Operations, and Finance.

Qualifications

• 4+ years’ experience as a Product Owner, Business Analyst, or similar role in a technology, retail, or QSR environment.
• Solid understanding of agile delivery (Scrum or Kanban) and backlog management tools.
• Ability to write clear user stories, acceptance criteria, and requirements documentation.
• Working knowledge of POS, digital ordering, payments, or integration concepts; exposure to Micros Simphony, aggregators, or loyalty platforms advantageous.
• Strong stakeholder management and communication skills across technical and non-technical audiences.
• Ability to leverage AI tools (such as Claude, ChatGPT, or Copilot) to accelerate requirements writing, research, data analysis, and documentation, applying sound judgement to validate outputs.
• Analytical and data-literate; comfortable using reporting tools and basic SQL to inform decisions.

Responsibilities

• Own and maintain the product backlog for assigned products, ensuring items are clearly defined, estimated, and prioritised against business value.
• Translate stakeholder needs from Operations, Finance, Marketing, and franchise partners into user stories with clear acceptance criteria.
• Document business requirements, process flows, and system behaviours for both internal builds and vendor-delivered changes.
• Plan and coordinate sprints and releases with Solutions Engineers and vendors, tracking progress and removing blockers.
• Lead user acceptance testing and sign-off for new features, menu and integration changes, and pilot-store go-lives.
• Coordinate store rollouts, training materials, and communication to store managers and support teams.
• Act as the day-to-day point of contact for stakeholders on assigned products, managing expectations on scope, timelines, and trade-offs.
• Engage vendors such as Micros, Datasmith, Transaction Junction, Yumbi, and aggregator partners on requirements, defects, and change requests.
• Track product usage, incidents, and feedback to inform backlog priorities and continuous improvement.

Skills

Product Ownership

Agile delivery

User stories & acceptance criteria

Stakeholder management

AI in requirements writing

SQL basics

Data analysis

Tools

Micros Simphony

POS systems

Payment integrations

Data reporting tools

Job description

The Product Owner owns the backlog and delivery of one or more Pedros technology products across digital ordering, kiosk and loyalty, internal tools and store-operations platforms, and the POS and integrations ecosystem. Working closely with the Product Manager, Solutions Engineers, vendors and business stakeholders, this role turns business needs into clear, prioritised requirements and ensures each release delivers measurable value to Pedros Stores, Operations and Finance.

Key Responsibilities

Backlog & Requirements

• Own and maintain the product backlog for assigned products, ensuring items are clearly defined, estimated, and prioritised against business value.
• Translate stakeholder needs from Operations, Finance, Marketing, and franchise partners into user stories with clear acceptance criteria.
• Document business requirements, process flows, and system behaviours for both internal builds and vendor-delivered changes.

Delivery & Release Management

• Plan and coordinate sprints and releases with Solutions Engineers and vendors, tracking progress and removing blockers.
• Lead user acceptance testing and sign-off for new features, menu and integration changes, and pilot-store go-lives.
• Coordinate store rollouts, training materials, and communication to store managers and support teams.

Stakeholder & Vendor Engagement

• Act as the day-to-day point of contact for stakeholders on assigned products, managing expectations on scope, timelines, and trade-offs.
• Engage vendors such as Micros, Datasmith, Transaction Junction, Yumbi, and aggregator partners on requirements, defects, and change requests.
• Track product usage, incidents, and feedback to inform backlog priorities and continuous improvement.

Core Deliverables

• A well-groomed, prioritised backlog with clear user stories and acceptance criteria.
• Business requirements and process flows for each significant change.
• Successful releases with completed UAT sign-off and store rollout plans.
• Regular product status and performance reporting for the Product Manager.

Required Skills & Competencies

• 4+ years’ experience as a Product Owner, Business Analyst, or similar role in a technology, retail, or QSR environment.
• Solid understanding of agile delivery (Scrum or Kanban) and backlog management tools.
• Ability to write clear user stories, acceptance criteria, and requirements documentation.
• Working knowledge of POS, digital ordering, payments, or integration concepts; exposure to Micros Simphony, aggregators, or loyalty platforms advantageous.
• Strong stakeholder management and communication skills across technical and non-technical audiences.
• Ability to leverage AI tools (such as Claude, ChatGPT, or Copilot) to accelerate requirements writing, research, data analysis, and documentation, applying sound judgement to validate outputs.
• Analytical and data-literate; comfortable using reporting tools and basic SQL to inform decisions.