Product Owner: Digital Ordering & POS Solutions

Pedros Chicken; Durban; Sur place; ZAR 540 000 - 780 000; Plein temps

Résumé du poste

Pedros Chicken is seeking a Product Owner to own backlog and delivery across digital ordering, kiosk, loyalty, and POS integrations. You will work with the Product Manager, engineers, vendors and franchise partners to turn business needs into clear requirements.

You will prioritise items, define acceptance criteria, coordinate sprints and releases, and ensure successful store rollouts with UAT sign-off and reporting.

Qualifications

• 4+ years’ experience as a Product Owner, Business Analyst, or similar role in a technology, retail, or QSR environment.
• Solid understanding of agile delivery (Scrum or Kanban) and backlog management tools.
• Ability to write clear user stories, acceptance criteria, and requirements documentation.
• Working knowledge of POS, digital ordering, payments, or integration concepts; exposure to Micros Simphony, aggregators, or loyalty platforms advantageous.
• Strong stakeholder management and communication skills across technical and non-technical audiences.
• Ability to leverage AI tools (such as Claude, ChatGPT, or Copilot) to accelerate requirements writing, research, data analysis, and documentation.
• Analytical and data-literate; comfortable using reporting tools and basic SQL to inform decisions.

Responsabilités

• Own and maintain product backlog for assigned products, ensuring items are clearly defined, estimated, and prioritised against business value.
• Translate stakeholder needs from Operations, Finance, Marketing, and franchise partners into user stories with clear acceptance criteria.
• Document business requirements, process flows, and system behaviours for both internal builds and vendor-delivered changes.
• Plan and coordinate sprints and releases with Solutions Engineers and vendors, tracking progress and removing blockers.
• Lead user acceptance testing and sign-off for new features, menu and integration changes, and pilot-store go-lives.
• Coordinate store rollouts, training materials, and communication to store managers and support teams.
• Act as the day-to-day point of contact for stakeholders on assigned products, managing expectations on scope, timelines, and trade-offs.
• Engage vendors such as Micros, Datasmith, Transaction Junction, Yumbi, and aggregator partners on requirements, defects, and change requests.
• Track product usage, incidents, and feedback to inform backlog priorities and continuous improvement.
• A well-groomed, prioritised backlog with clear user stories and acceptance criteria.
• Business requirements and process flows for each significant change.
• Successful releases with completed UAT sign-off and store rollout plans.
• Regular product status and performance reporting for the Product Manager.

Connaissances

Backlog mgmt

Agile delivery

User stories

Stakeholder mgmt

SQL basics

AI tools usage

Outils

Micros Simphony

Aggregators

Loyalty platforms

Transaction Junction

Yumbi

Description du poste

Pedros Chicken is seeking a Product Owner to own backlog and delivery across digital ordering, kiosk, loyalty, and POS integrations. You will work with the Product Manager, engineers, vendors and franchise partners to turn business needs into clear requirements.

You will prioritise items, define acceptance criteria, coordinate sprints and releases, and ensure successful store rollouts with UAT sign-off and reporting.