Product Operations Specialist

Games Global Operations Limited; Durban; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Games Global is seeking a Product Operations Specialist to drive expertly the jackpot network. You’ll oversee end-to-end delivery, engage customers, analyze data, and support product releases with strong collaboration across product and development teams.

The role emphasises operational excellence, scalable processes, and deep domain knowledge in iGaming jackpots to ensure compliant, revenue-protective delivery across markets.

Qualifications

• 5+ years working in a product operations environment.
• Experience delivering end-to-end projects and new products.
• Experience managing production systems, content and tools.
• Experience in customer engagement and service delivery.
• Knowledge of casino products and games within iGaming.
• Knowledge of jackpot product fundamentals within iGaming.
• Knowledge of regulatory compliance and markets.
• Proficient in data reporting and analysis.
• Excellent oral and written communication skills.
• Leadership in customer engagement and service delivery.

Responsibilities

• Ensure efficient delivery of game, jackpot and customer setups.
• Process jackpot wins and associated tasks related to customer payouts.
• Create and document processes to protect revenue and streamline delivery.
• Ensure processes scale with increasing demand for products.
• Perform jackpot reporting and external audits to remain compliant.
• Support delivery of the Jackpot strategy with wider stakeholders.
• Develop internal and external relationships to support uptake and drive performance.
• Provide support and expertise on the jackpot suite to stakeholders.
• Feedback on customer requirements and live issues to product/development teams.
• Translate commercial requirements to actionable tasks for product teams.
• Support projects and new product releases ensuring delivery meets business requirements.

Skills

Product operations

Project delivery

Production systems

Customer engagement

iGaming knowledge

Job description

Overview

Welcome to the Games Global world. We're changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.

The Jackpot Product team is responsible for product direction and managing operations across the jackpot network. The team regularly engages with customers, commercial teams and technical teams across the organisation to drive jackpot priorities and evangelise the product suite. Progressive jackpots are a high value product line which is crucial to Games Global and its customers. Games Global is a leading jackpot supplier providing several iconic jackpot franchises across a large customer base in all major regulated markets.

We are looking for a Product Operations Specialist to provide specialist support and expertise in the management of the Games Global jackpot network. The role includes operational actions and tasks implementing the jackpot strategy, deep subject matter expertise, customer engagement, product delivery, data analysis and product research. This role is a key contributor to the smooth operation of Games Global jackpots.

Responsibilities

• Ensure efficient delivery of game, jackpot and customer setups
• Process jackpot wins and the associated tasks related to customer payouts
• Create and document processes which protect revenue and streamline delivery
• Ensure our processes scale with the increasing demand for our products
• Perform jackpot reporting and external audits to remain compliant
• Support the delivery of the Jackpot strategy, working with wider stakeholders
• Develop internal and external relationships to support uptake and drive performance
• Provide support and expertise on the jackpot suite to internal and external stakeholders
• Feedback on customer requirements and live issues to internal product and development teams
• Translate commercial requirements to actionable tasks for product teams
• Support projects and new product releases ensuring optimal delivery meeting business requirements

Qualifications

• 5+ Years working in a product operations environment
• Experience in end-to-end delivery of projects and new products
• Experience managing production systems, content and tools
• Experience in customer engagement and service delivery
• Knowledge of casino products and games within iGaming
• Knowledge of jackpot product fundamentals within iGaming
• Knowledge of regulatory compliance & markets
• Proficient in data reporting and analysis
• Excellent oral and written communication skills
• Leadership in customer engagement and service delivery

Preferred Skills

Experience in the casino or gaming industry is highly advantageous but not compulsory

Why Join Us?

Games Global offers a vibrant and inclusive culture, opportunities for professional growth, and a
chance to be a part of an innovative team shaping the future of iGaming. We offer competitive
compensation, comprehensive benefits, and a work environment that encourages creativity and
collaboration. We're looking forward to hearing from you!

Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.