Product Manager: Enterprise

Herotel Telecoms (Pty) Ltd; Stellenbosch; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Herotel Telecoms (Pty) Ltd is seeking a Product Manager: Enterprise to own the commercial portfolio of enterprise products including Connectivity, SD-WAN, Cybersecurity, Unified Communications and Managed Services. You will work with Solutions Architect to ensure commercially viable and technically executable offerings.

Responsibilities include lifecycle management from ideation to retirement, pricing framework governance, GTM enablement, and margin optimisation while collaborating with the

Qualifications

• Minimum 8 years experience in Product Management within Telecommunications, IT, or Managed Services.
• Strong understanding of Enterprise connectivity and network solutions.
• Commercial modelling and pricing experience.

Responsibilities

• Develop and maintain the Enterprise product roadmap aligned to commercial strategy and network capability.
• Define standardised product structures, commercial guardrails, and pricing frameworks.
• Build and approve business cases for new product initiatives.
• Go-to-market planning and internal enablement.
• Performance monitoring and corrective action.
• Retirement discipline for underperforming products.

Skills

Product management

Stakeholder management

Cross-functional leadership

Analytical thinking

Pricing

Job description

Herotel is looking for a highly talented Product Manager to join our team. Step into a role where vision meets execution.
Position: Product Manager: Enterprise
Location: Stellenbosch or Plattekloof
Reporting to: Head of Product and Digital

ABOUT THE ROLE:

The Product Manager: Enterprise is the commercial owner of the Enterprise and Business product portfolio and will be accountable for defining, commercialising, governing, and optimising standardised enterprise products across Connectivity, SD-WAN, Cybersecurity, Unified Communications, and Managed Services. The Product Manager will work closely with the Solutions Architect function on technical feasibility, solution frameworks, reference architectures, and product evolution to ensure offerings are both commercially viable and technically executable.

While the Product Manager owns product strategy, pricing frameworks, margin governance, packaging, and lifecycle management, technical solution architecture and customer-specific engineering remain the responsibility of the Solutions Architect.

Key Performance Areas would include, but are not limited to:

Product Strategy & Roadmap:

• Develop and maintain the Enterprise product roadmap aligned tocommercial strategy and network capability.
• Define standardised product structures, commercial guardrails, andpricing frameworks.
• Build and approve business cases for new product initiatives.
• Prioritise product investments based on demand validation andstrategic impact.
• Monitor competitor landscape and industry trends.

The Product Manager governs what products exist, how they are packaged, and the commercial scope within whichthey are sold.

Product Lifecycle Ownership (Idea to Retirement)

Own the full product lifecycle: Ideation → Validation → Design → Packaging → Launch → Optimisation → Retirement.

Responsibilities include:

• Demand validation prior to launch
• Margin modelling and pricing approval
• Definition of standard configurations andcommercial boundaries
• Go-to-market planning and internal enablement
• Performance monitoring and corrective action
• Structured retirement of underperformingproducts

The Product Manager is accountable for commercial viability, not for technical solution engineering.

Commercial Guardrails & Deal Governance

• Define standard pricing, margin thresholds, and discountstructures.
• Establish approved product bundles and attachmentstrategies.
• Provide commercial approval for non-standard pricingrequests.
• Ensure product margin integrity is protected across products
• Collaboratewith the Retail Product Manager to identify business-grade products suitablefor consumer-grade fractionalisation, and provide the technical and commercialinputs required to support retail adaptation and POC development.

Sales Enablement & Commercial Readiness

• Develop product playbooks and commercial positioning.
• Deliver structured training to National and RegionalSales.
• Define value propositions per segment (SME vsEnterprise).
• Ensure consistent messaging across marketing and saleschannels.

Performance Management & Optimisation

• Accountable for tracking and reporting:
• Product ARPU contribution
• Gross margin & portfolio profitability
• Take-up rates per product
• VAS attachment rates
• Churn impact
• Conversion trends at product level

Continuously optimise packaging, pricing, and positioning to drive profitable growth.

Enterprise Product Portfolio Scope

Core portfolio includes but is not limited to:

Connectivity

• Dedicated Internet Access (Fibre & FWA)
• Near-net and custom enterprise builds
• Redundant & diverse connectivity solutions

SD-WAN & Network Solutions

• Managed SD-WAN
• Multi-site enterprise orchestration
• Network monitoring & performanceoptimization

Cybersecurity

• Managed firewall
• Endpoint Security
• Secure Access (SASE concepts whereapplicable)
• DDoS Protection
• Threat monitoring & reporting

Unified Communications & Collaboration

• VoIP & Omni-Channel
• SIP Trunking
• Business-grade voice solutions

Managed Services

• Managed LAN & Wi-Fi
• Managed Backup & Disaster Recovery
• Microsoft 365 / Cloud enablement services
• Hosting & Edge services (whereapplicable)

Commercial Packaging & Sales Enablement

Create pricing frameworks and margin structures in collaboration with Finance.

• Develop clear value propositions tailoredto SME and Enterprise segments.
• Create pricing frameworks and margin
• Produce product documentation including:
  • Sales playbooks
  • Product sheets
  • Technical specifications
  • SLA documentation

Key Outputs:

Product Profitability

• Deliver profitable Enterprise product portfolio aligned with agreedmargin targets.

Portfolio Growth

• Increase ARPU and VAS attachment rates across Enterprise andBusiness segments.

Product Adoption

• Achieve defined take-up targets per product category.

Lifecycle Governance

• Ensure every product has a defined business case, roadmap, andperformance tracking.

Sales Enablement

• Deliver structured training and documentation to ensure commercialreadiness.

Retirement Discipline

• Identify and retire underperforming products to protect margin and operational focus.

The successful candidate must have the following experience/skills:

Work Experience and Competencies:

• Minimum 8 years experience in Product Management withinTelecommunications, IT, or Managed Services.
• Strong understanding of Enterprise connectivity and networksolutions.
• Commercial modelling and pricing experience.
• Ability to translate technical concepts into commercially viableproducts.
• Strong stakeholder management and cross-functional leadershipskills.
• Analytical, data-driven decision maker.
  
• Experience working with SD-WAN, Cybersecurity, and Enterprise connectivity preferred.

Qualifications

• Product Management certification advantageous.
• Industry certifications or qualifications (e.g., networking, cybersecurity) advantageous.