Product Manager

CyberSentriq; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

2 CARE Days

Private Medical

Career advancement

Job summary

CyberSentriq is scaling fast and building a category-defining, AI-enhanced cyber security portfolio for the MSP channel. We’re seeking a commercially minded Product Manager to own one or more core product areas and shape product strategy in a high-growth environment.

You will lead with insight, collaborating with Sales, Marketing, Channel, Customer Success and Support to validate demand and translate market needs into action.

Qualifications

• Experience as a Product Manager within SaaS or technology led environments.
• Strong commercial instincts, including business case development, prioritisation and KPI ownership.
• Experience working with partners, channels or indirect go to market models.
• Excellent communication, collaboration and stakeholder management skills.

Responsibilities

• Define a compelling product vision, positioning, and value proposition.
• Build and own a clear, outcome driven 12 month roadmap.
• Prioritise opportunities that drive growth, retention, cross-sell, and differentiation.
• Align product direction with company goals, integration priorities and market needs.
• Create data driven business cases articulating opportunity, impact and ROI.
• Collaborate with sales, marketing, channel, customer success and support teams to validate demand.
• Own and improve KPIs including adoption, usage, retention, churn risk, CSAT/NPS and ARR impact.
• Build understanding of MSPs, channel partners and SMB environments, translate feedback into decisions.
• Maintain perspective on market dynamics and growth opportunities.
• Work with Product Owners, Engineering Leads, Design and Scrum teams to turn strategy into outcomes.

Skills

SaaS product management

Commercial instincts

KPI ownership

Stakeholder management

Job description

CyberSentriq is scaling fast, and we’re shaping a category defining, AI enhanced cyber security portfolio built for the MSP channel. Backed by private equity and with ambitious plans to grow we’re building a stronger, more unified product organisation following the merger of two similarly sized businesses.

We’re looking for a commercially minded, strategic Product Manager to take ownership of one or more of our core product areas. If you thrive in high growth environments, enjoy leading with insight, and want to work where your decisions directly influence product direction and company momentum, this is your opportunity.

What You’ll Do

• Define a compelling product vision, positioning, and value proposition
• Build and own a clear, outcome driven 12 month roadmap
• Prioritise opportunities that drive growth, retention, cross-sell, and differentiation
• Align product direction with company goals, integration priorities and market needs

Commercial leadership

• Create data driven business cases clearly articulating opportunity, impact, risk, effort and return
• Collaborate closely with sales, marketing, channel, customer success and support teams to validate demand and evaluate trade offs
• Own and improve core KPIs including adoption, usage, retention, churn risk, CSAT/NPS and ARR impact

Customer, channel & market insight

• Build a deep understanding of MSPs, channel partners and SMB customer environments
• Translate customer feedback, market trends and insights into actionable product decisions
• Maintain an informed perspective on market dynamics, competitive shifts and growth opportunities

Cross functional leadership

• Work closely with Product Owners, Engineering Leads, Design and Scrum teams to turn strategy into outcomes
• Drive alignment across teams where product experiences and platform capabilities intersect
• Build strong, trusted relationships across Product, Engineering and Go To Market functions

What You Bring

You’ll thrive in this role if you bring:

• Experience as a Product Manager within SaaS or technology led environments
• Strong commercial instincts, including business case development, prioritisation and KPI ownership
• Experience working with partners, channels or indirect go to market models
• Excellent communication, collaboration and stakeholder management skills

Bonus (not a requirement) experience

• Experience within cyber security, data protection or adjacent domains
• Exposure to MSP or channel first software businesses
• Experience working in a private equity backed or high growth environment

Why you’ll love working here

• Shape strategy in a rapidly scaling technology business with strong commercial momentum
• High visibility and influence across Product, Engineering and Go To Market teams
• Play a key role in building a category leading portfolio for the global MSP channel
• Join a collaborative team that values pace, ownership and impact
• Real opportunity for professional growth and career progression

How success will be measured in this role

• Growth in adoption and usage across partners and customers
• Improved retention and reduced churn risk
• Delivery of a clear, outcome led roadmap
• Strong commercial business cases and measurable ROI from investments
• Positive stakeholder feedback and strong cross functional alignment

Celebrate Your Benefits with Us!

• 2 CARE Days - Give back and get your birthday off as a thank you!
• Private Medical - Caring for you inside and out
• Collaborative and supportive work environment
• Recognition for your contributions
• Opportunities for professional & personal growth
• Career advancement in our dynamic and innovative company