Product Content & Communications Specialist (Hybrid)

HotelJobs; South Africa; Hybrid; ZAR 240,000 - 420,000; Full time

Job summary

HotelJobs in Paarden Eiland is seeking a Product Content & Communications Coordinator to manage and maintain product content across company systems, digital platforms and marketing channels. The role transforms supplier, product and operational information into clear, accurate content for internal teams, agents and customers.

You will develop engaging content, coordinate sustainability communications and support marketing with social media copy, newsletters and campaigns.

Qualifications

• Diploma or degree in Marketing, Communications, Tourism or related field.
• 2-3 years' experience in content writing, copywriting, content marketing or digital content creation within travel and tourism.
• Experience turning product, supplier or operational information into customer-friendly communication.
• Experience in digital marketing, SEO-focused content or customer-facing documentation would be advantageous.
• First-hand travel experience within Africa would be advantageous.
• Strong sustainability and conservation awareness.
• Proficiency with Microsoft 365, SharePoint, CMS, social media platforms and basic design tools.

Responsibilities

• Develop, write and maintain product specifications, supplier content and operational content across systems.
• Source and manage supplier images, assets and content libraries; refresh descriptions and updates.
• Create and maintain product user guides, FAQs, training material and knowledge content.
• Plan and execute social media copy, newsletters and campaigns; coordinate calendars.
• Collaborate with CEO and Product Team for product briefs and external communications.
• Ensure sustainability information is accurately communicated and maintained.

Skills

Content writing

Copywriting

Editing

Research

Communication skills

Time management

SEO basics

Social media

Education

Diploma or degree in Marketing, Communications, Tourism

Tools

Tourplan

Microsoft 365

SharePoint

CMS

Job description

HotelJobs in Paarden Eiland is seeking a Product Content & Communications Coordinator to manage and maintain product content across company systems, digital platforms and marketing channels. The role transforms supplier, product and operational information into clear, accurate content for internal teams, agents and customers.

You will develop engaging content, coordinate sustainability communications and support marketing with social media copy, newsletters and campaigns.