Process Analyst: Junior

Gijima; Midrand; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Gijima invites applications for a Junior Process Analyst to join our Business Process Management team. The role supports process analysis, documentation, improvement initiatives, and digital transformation projects.

It is ideal for graduates and early-career professionals seeking growth in business analysis and enterprise transformation. Responsibilities include gathering requirements, documenting processes, developing process maps, and contributing to governance and continuous improvement

Qualifications

• Diploma or Degree required in one of the listed disciplines.
• 0-2 years of relevant experience; internships or graduate programmes are acceptable.
• Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation is advantageous.

Responsabilités

• Gather and analyse business requirements through stakeholder engagement and collaboration.
• Document current and future-state business processes, workflows, procedures, and work instructions.
• Develop process maps and supporting documentation using approved methodologies and standards.
• Ensure process documentation is maintained, updated, and stored within designated repositories.
• Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement.
• Support process optimisation, standardisation, and automation initiatives.
• Contribute to business transformation projects and process redesign activities.
• Participate in workshops to improve operational effectiveness and customer experience.

Connaissances

Stakeholder engagement

Process mapping

Data analysis

Documentation

Analytical thinking

Formation

Business Analysis

Business Management

Business Process Management

Information Systems

Information Technology

Industrial Engineering

Operations Management

Related discipline

Description du poste

Join Gijima as a Junior Process Analyst and help shape the future of business operations. Working within our Business Process Management team, you will support process analysis, documentation, improvement initiatives, and digital transformation projects. This role is ideal for graduates and early-career professionals looking to build a career in business process management, business analysis, automation, and enterprise transformation.

Key Responsibilities

Process Analysis & Documentation

• Gather and analyse business requirements through stakeholder engagement and collaboration.
• Document current and future-state business processes, workflows, procedures, and work instructions.
• Develop process maps and supporting documentation using approved methodologies and standards.
• Ensure process documentation is maintained, updated, and stored within designated repositories.

Process Improvement & Business Transformation

• Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement.
• Support process optimisation, standardisation, and automation initiatives.
• Contribute to business transformation projects and process redesign activities.
• Participate in workshops and sessions aimed at improving operational effectiveness and customer experience.

Data Analysis & Reporting

• Collect, validate, and analyse process-related information and performance data.
• Assist with the development of process performance metrics, dashboards, and reports.
• Monitor process effectiveness and highlight areas requiring corrective action or enhancement.
• Support data-driven decision-making through meaningful analysis and reporting.

Stakeholder Engagement & Collaboration

• Work with business units and subject matter experts to understand operational requirements.
• Facilitate discussions and information-gathering sessions with stakeholders.
• Build positive working relationships across the organisation.
• Support change management and adoption activities associated with process improvements.

Governance & Continuous Improvement

• Support compliance with process management standards and governance requirements.
• Contribute to continuous improvement initiatives across the business.
• Assist with maintaining process libraries, templates, methodologies, and best practices.
• Promote a culture of operational excellence and continuous learning.

Minimum Qualifications

• Diploma or Degree in:
  • Business Analysis
  • Business Management
  • Business Process Management
  • Information Systems
  • Information Technology
  • Industrial Engineering
  • Operations Management
  • Or a related discipline

Experience

• 0-2 years of relevant experience.
• Internship, graduate programme, project-based or practical exposure will be considered.
• Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation initiatives will be advantageous.

Advantageous Certifications

Key Responsibilities

Process Analysis & Documentation

• Gather and analyse business requirements through stakeholder engagement and collaboration.
• Document current and future-state business processes, workflows, procedures, and work instructions.
• Develop process maps and supporting documentation using approved methodologies and standards.
• Ensure process documentation is maintained, updated, and stored within designated repositories.

Process Improvement & Business Transformation

• Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement.
• Support process optimisation, standardisation, and automation initiatives.
• Contribute to business transformation projects and process redesign activities.
• Participate in workshops and sessions aimed at improving operational effectiveness and customer experience.

Data Analysis & Reporting

• Collect, validate, and analyse process-related information and performance data.
• Assist with the development of process performance metrics, dashboards, and reports.
• Monitor process effectiveness and highlight areas requiring corrective action or enhancement.
• Support data-driven decision-making through meaningful analysis and reporting.

Stakeholder Engagement & Collaboration

• Work with business units and subject matter experts to understand operational requirements.
• Facilitate discussions and information-gathering sessions with stakeholders.
• Build positive working relationships across the organisation.
• Support change management and adoption activities associated with process improvements.

Governance & Continuous Improvement

• Support compliance with process management standards and governance requirements.
• Contribute to continuous improvement initiatives across the business.
• Assist with maintaining process libraries, templates, methodologies, and best practices.
• Promote a culture of operational excellence and continuous learning.

Minimum Qualifications

• Diploma or Degree in:
  • Business Analysis
  • Business Management
  • Business Process Management
  • Information Systems
  • Information Technology
  • Industrial Engineering
  • Operations Management
  • Or a related discipline

Experience

• 0-2 years of relevant experience.
• Internship, graduate programme, project-based or practical exposure will be considered.
• Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation initiatives will be advantageous.

Advantageous Certifications

The following certifications are beneficial but not required:

• BPMN Foundation
• ECBA (Entry Certificate in Business Analysis)
• Lean Six Sigma Yellow Belt
• ITIL Foundation
• Agile or Scrum Fundamentals
• Microsoft Power Platform Fundamentals

Key Competencies

• Analytical Thinking
• Process Analysis
• Problem Solving
• Attention to Detail
• Stakeholder Engagement
• Learning Agility

Why Join Gijima?

This role provides the opportunity to gain practical experience in process management, business analysis, digital transformation, and continuous improvement while working with experienced professionals across a diverse organisation. You will play a meaningful role in helping Gijima improve business performance, enhance operational efficiency, and support its ongoing transformation journey.