Premium Client Manager

Capital.com; Johannesburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Employee referral program

Health & pension benefits

Workation days

Volunteer days

Job summary

Capital.com South Africa seeks a Premium Client Manager to grow and manage a portfolio of high‑value clients in a regulated environment. You will deliver proactive, informed support across FX, indices, equities and CFDs, with a strong commercial mindset and excellent relationship management skills.

The role requires 5–10 years in related financial services, a Finance or Economics background, and FSCA RE5 certification. Travel to support events and client engagement may be necessary.

Qualifications

• 5-10 years’ experience in client relationship management, business development, premium client service, brokerage, fintech, trading, wealth management, or a related financial‑services environment.
• Bachelor’s degree in Finance, Economics, Commerce, Investment Management, or a related field.
• FSCA RE5 regulatory exam completed.
• Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs.
• Excellent verbal and written communication skills, with the ability to engage confidently and professionally with sophisticated clients.
• Demonstrated ability to acquire new clients and build long‑term client relationships.

Responsibilities

• Maintain a strong understanding of market developments, competitor activity and Capital.com’s full product suite across all relevant revenue streams.
• Support client engagement and retention through consistent communication, strong product knowledge and a clear understanding of Capital.com’s services.
• Proactively identify, source and engage prospective premium clients through appropriate business development activity, referrals, networking, events and approved internal channels.
• Maintain accurate CRM records, including client interactions, follow‑ups, pipeline activity and agreed actions.
• Liaise with Compliance, Operations and Customer Support to resolve client matters.
• Willingness and ability to travel regionally, where required, to support client engagement, business development activity and Capital.com events.

Skills

Client relationships

Business development

Premium client service

Brokerage

Fintech

Trading

Wealth management

Financial services

Fluent English

Education

Bachelor’s degree in Finance

Economics

Commerce

Investment Management

FSCA RE5 exam

Job description

Capital.com is a global trading and investing platform operating across regulated markets worldwide. Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over‑the‑Counter Derivative Provider. The Premium Client Manager will manage, develop and grow a portfolio of high‑value clients in South Africa, giving each one proactive, informed and commercially disciplined support.

The role calls for a strong commercial mindset, excellent relationship management skills, sound knowledge of financial markets, and the ability to deliver an exceptional client experience within a regulated environment.

This is a relationship management and commercial client engagement role. It does not involve the provision of financial advice, discretionary portfolio management or personalised investment recommendations.

Responsibilities:

• Maintain a strong understanding of market developments, competitor activity and Capital.com’s full product suite across all relevant revenue streams
• Support client engagement and retention through consistent communication, strong product knowledge and a clear understanding of Capital.com’s services
• Proactively identify, source and engage prospective premium clients through appropriate business development activity, referrals, networking, events and approved internal channels
• Maintain accurate CRM records, including client interactions, follow‑ups, pipeline activity and agreed actions
• Liaise with Compliance, Operations and Customer Support to resolve client matters
• Willingness and ability to travel regionally, where required, to support client engagement, business development activity and Capital.com events

Requirements:

• 5-10 years’ experience in client relationship management, business development, premium client service, brokerage, fintech, trading, wealth management, or a related financial‑services environment
• Bachelor’s degree in Finance, Economics, Commerce, Investment Management, or a related field
• FSCA RE5 regulatory exam completed
• Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs
• Excellent verbal and written communication skills, with the ability to engage confidently and professionally with sophisticated clients
• Demonstrated ability to acquire new clients and build long‑term client relationships
• Experience attending or supporting client events, seminars, webinars, exhibitions or business development roadshows
• Ability to work effectively in a fast‑paced, regulated environment where client experience, commercial outcomes and compliance standards must be balanced
• Fluent in English

Advantageous To Have:

• SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives
• Additional South African language skills would be beneficial but are not essential

Local Market Knowledge:

• Understanding of the South African financial services regulatory environment, retail investor behaviour and conduct expectations
• Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial services

What Will You Get In Return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location‑specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.