Pharmacy Manager - Liberty Mall

Clicks Group

Pietermaritzburg

On-site

ZAR 600,000 - 900,000

Full time

14 days+

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Job summary

Clicks Group is seeking a Pharmacy Manager to lead the Clicks Pharmacy team in delivering high standards of pharmaceutical care and service excellence in a fast-paced retail environment in Pietermaritzburg. The role requires SAPC registration, management experience, and a focus on financial performance and customer satisfaction.

The Pharmacy Manager will oversee dispensary and clinic operations, ensure safe dispensing, maintain stock control, and drive a patient-centered approach while

Qualifications

SAPC knowledge
Ethical working practice and compliance
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of patient care, professional counselling
Knowledge of customer service excellence
Knowledge of labor legislation and IR practices
Sound understanding and application of financial management principles
Knowledge of competency based interviewing
Sound managerial, tutorship and coaching skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Interpersonal skills (Customer service orientation and effective patient care)
Computer literacy
Strong financial acumen

Responsibilities

Lead and direct the pharmacy team to deliver high standards of pharmaceutical care and service excellence.
Manage operational activities of the dispensary including stock management, shrinkage and housekeeping.
Ensure sound financial management to meet targets and control expenses.
Develop and coach employees, learners and interns.
Schedule staff in line with labour policy and records submission to HR.
Drive customer service initiatives resulting in great customer experience and loyalty.
Collaborate with clinic and healthcare aisle to offer full customer healthcare solutions.
Support the group's vision and drive values.
Foster cohesion between store operation, pharmacy and clinic teams.
Develop a high performing business culture delivering employee affiliation, customer satisfaction and shareholder value.

Job description

Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.

Job Purpose:

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Education and Experience Requirements: