Pharmacy Manager - Clicks Kroonstad

Clicks Group Limited; Kroonstad; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Clicks Pharmacy in South Africa seeks a Pharmacy Manager to lead the dispensary and clinic, delivering high standards of pharmaceutical care and service excellence. The role reports to the Area Manager and focuses on people management, stock control and financial targets, while ensuring SAPC compliance.

You will supervise staff, schedule shifts, and drive customer service initiatives to improve loyalty and the overall Clicks experience.

Qualifications

• Must be a registered pharmacist with SAPC.
• Minimum 2 years’ experience post community service year.
• Minimum 1 year people management experience.
• Registration with SAPC as the Responsible Pharmacist.

Responsibilities

• Lead and direct the dispensary and clinic to deliver high standards of pharmaceutical care.
• Ensure accurate dispensing, including generic substitution and SAPC guidelines.
• Manage stock, shrinkage, housekeeping and administration in line with SAPC regs.
• Drive financial management to achieve dispensary and clinic targets.
• Develop staff, including learners and interns, through effective leadership.
• Schedule staff and maintain weekly time and attendance records.
• Drive customer service initiatives to enhance customer experience and clubcard participation.
• Collaborate with the clinic and healthcare aisle for a full customer offering.
• Promote the group's values and drive high performing culture across teams.

Skills

SAPC knowledge

People management

Financial management

Customer service

Leadership

Compliance

Stock control

Interpersonal skills

Education

Registered Pharmacist (SAPC)

Job description

Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with peopleAdhering to Principles and Values

Contractual hours:

• 45hrs 6days

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.