Pharmacy Manager - Clicks Riverside Mall (Rondebosch)

Clicks Group Limited; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Clicks Group in Cape Town is seeking a Pharmacy Manager to oversee the dispensary and the clinic at Riverside Mall (Rondebosch), ensuring service excellence and SAPC-compliant pharmaceutical care.

You will lead the pharmacy team, manage stock and finances, schedule staff, drive customer service initiatives, and coordinate with the clinic to provide integrated healthcare and a strong brand experience.

Qualifications

• SAPC regulations and ethical practice compliance.
• Stock, cost, risk and compliance management procedures.
• Knowledge of patient care and professional counselling.
• Customer service excellence.
• Labour legislation and IR practices.
• Financial management principles.
• Competency-based interviewing.

Responsibilities

• Provide high standards of pharmaceutical care and safe dispensing in line with SAPC and Clicks’ regulations.
• Efficiently manage dispensary operations, stock management, shrinkage and administration.
• Ensure dispensary viability through sound financial management and target-focused budgeting.
• Lead, mentor and develop pharmacy staff, learners and interns.
• Schedule staff per labour policy and maintain attendance records.
• Drive customer service initiatives to enhance loyalty and club card participation.
• Integrate clinic services to offer comprehensive patient healthcare solutions.
• Support Clicks’ vision by living company values and driving a high-performing culture.

Skills

Managerial skills

Coaching

Planning and organizing

Problem-solving

Customer service

People leadership

Delivering Results

Interpersonal skills

Education

Registered Pharmacist SAPC

Job description

Pharmacy Manager - Clicks Riverside Mall (Rondebosch)

Listing reference: click_027094

Listing status: Online

Apply by: 8 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Pharmaceutic

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing
• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Experience:

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential:Registration as Responsible Pharmacist with SAPC

Education:

• Essential: Registered Pharmacist with SAPC