Pharmacy Manager

Clicks Group Limited

Vrystaat

On-site

ZAR 600,000 - 900,000

Full time

5 days ago

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Job summary

Clicks Group is hiring a Pharmacy Operations Lead to oversee the dispensary and clinic, delivering high standards of pharmaceutical care and service excellence. You will lead the pharmacy team, manage stock, ensure SAPC compliance and drive financial performance to meet targets and brand goals.

The role requires strong leadership, planning, and customer-orientation, with responsibility for scheduling, training, and coordinating with the clinic to provide integrated healthcare offerings across

Qualifications

Must be a registered pharmacist with SAPC.
Experience in pharmacy operations management.
Strong leadership and coaching abilities.
Stock, cost, risk and compliance knowledge.

Responsibilities

Lead and direct the pharmacy team to ensure high standards of care.
Manage dispensary operations including stock control and compliance.
Schedule staff in line with labour policy and maintain attendance records.
Drive customer service initiatives and loyalty targets.
Coordinate with clinic for integrated healthcare offering.
Drive financial performance of the dispensary.

Skills

Managerial

Coaching

Customer focus

Planning

Leadership

Communication

Education

Registered Pharmacist SAPC

Job description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks' way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge: