Pharmacy Call Center Assistant – Patient Care & Claims

Medipost; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Medipost Pharmacy is seeking a Cluster Pharmacist Assistant QPB for Inbound Pharmacy Cluster in Patient Communication. The role is based in Gezina, Pretoria, reporting to the IPC Supervisor.

You will assist patients with medication information, strive for first call resolution, and escalate to Pharmacists as needed. Requirements include Grade 12, at least 2 years as QPBAssistant with claiming and authorization experience, and strong English/Afrikaans communication.

Qualifications

• Grade 12 is required and relevant customer service exposure.
• Minimum of 2 years as QPBAssistant with claiming and authorization experience.
• Customer service experience and strong communication skills are essential.
• Fluency in English and Afrikaans is required; SAPC registration or eligibility preferred.

Responsibilities

• Assist clients with clinical information regarding their medication and strive for first call resolution.
• Escalate calls to Pharmacists when requested and assist with general duties.
• Answer incoming calls and track queries within required timelines.
• Handle authorisation of prescriptions and claiming procedures per SOP/SLA.
• Maintain productive availability from 08h00 to 17h00 and ensure data accuracy.

Skills

Customer service

Communication skills

Empathy

Accuracy

Data capturing

Interpersonal skills

Time management

Detail oriented

Fluent English

Fluent Afrikaans

SAPC

Education

Grade 12

Job description

Medipost Pharmacy is seeking a Cluster Pharmacist Assistant QPB for Inbound Pharmacy Cluster in Patient Communication. The role is based in Gezina, Pretoria, reporting to the IPC Supervisor.

You will assist patients with medication information, strive for first call resolution, and escalate to Pharmacists as needed. Requirements include Grade 12, at least 2 years as QPBAssistant with claiming and authorization experience, and strong English/Afrikaans communication.