Pharmacist Assistant QPB - Clicks Olympus

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group is seeking a Pharmacist Assistant (Post Basic) to provide pharmaceutical care services and support dispensary administration in line with SOPs, with emphasis on patient satisfaction.

You will interact with customers, capture scripts accurately, manage patient profiles, assist with chronic authorizations, and coordinate with healthcare professionals to ensure timely service.

Qualifications

• Pharmacist Assistant with Post Basic qualification is required.
• FETC Pharmacist Assistant is essential.
• Bilingual in English and at least one SA language is preferred.

Responsibilities

• Interact with customers professionally with confidentiality within SOPs and timelines.
• Administer and capture scripts and related claiming procedures accurately.
• Maintain complete patient profiles and handle queries with care.
• Interact with health care professionals when needed.
• Problem solving and follow up on inquiries.

Skills

Customer service

Attention to detail

Bilingual (English)

Patient-focused

Adaptable

Initiative

Team player

Stress management

Integrity

People skills

Results oriented

Education

FETC Pharmacist Assistant (Post Basic)

Job description

Listing reference: click_025921

Listing status: Online

Apply by: 13 August 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job Objectives

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customersvia telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge

• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills

• Customer service orientated
• Accuracy and attention to detail
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Adaptability
• Positive attitude
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Experience

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential)