Customer Experience & Social Engagement Specialist

takealot.com; Cape Town; In loco; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Market related benefits

Great work environment

Descrizione del lavoro

takealot.com in Cape Town is seeking a Customer Engagement Assistant to join our dynamic Customer Service team. You will monitor and engage with customers across social media, resolve complaints, and help retain customers by addressing stock issues and supplier delays.

The role requires excellent English, strong communication, empathy, and the ability to multitask in a fast-paced environment. Shift work and a high-service standard are expected.

Competenze

• Completed NQF Level 4 or higher.
• At least 6–12 months customer service experience.

Mansioni

• Monitor and engage with customers via social media for Takealot and associated brands, including handling complaints.
• Resolve product or service issues by clarifying the complaint and outlining the best solution.
• Support customer retention by addressing inbound engagements related to stock issues and supplier delays.
• Escalate complaints as needed to senior teams or CEO, via receptionist and business units.
• Use software to navigate customer accounts, review policies, and communicate solutions quickly.

Conoscenze

Customer service

Social media engagement

Empathy

Multitasking

Communication

Attention to detail

Data interpretation

Problem solving

Collaboration

Formazione

NQF Level 4 or higher

Strumenti

MS Excel

MS Outlook

Social media tools

Descrizione del lavoro

takealot.com in Cape Town is seeking a Customer Engagement Assistant to join our dynamic Customer Service team. You will monitor and engage with customers across social media, resolve complaints, and help retain customers by addressing stock issues and supplier delays.

The role requires excellent English, strong communication, empathy, and the ability to multitask in a fast-paced environment. Shift work and a high-service standard are expected.