Permanent Sales Assistant - Poetry - Canal Walk

Cape Union Mart Group; Cape Town; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Cape Union Mart Group in Cape Town seeks a Customer Service Associate to assist customers, process payments, and maintain store standards. The role emphasises selling techniques, relationship building and accurate cash handling.

Ideal candidates have Matric or equivalent and up to 6 months of retail experience, with willingness to work retail hours and uphold customer service excellence.

Qualifications

• Matric or Equivalent is required.
• Up to 6 months retail experience preferred.

Responsibilities

• Exceed customer expectations by practicing selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping and visual merchandising standards to optimise sales.
• Transact purchases and process payments accurately.
• Scan items and ensure payment for stock.
• Process loyalty cards for customers and partners.
• Establish professional relationships and provide friendly assistance.
• Report customer compliments and complaints to management.
• Address stock queries and resolutions promptly.

Skills

Customer service

Relationship building

Honesty in cash handling

Adaptability

Ownership

Problem solving

Time management

Integrity

Sales focus

Education

Matric or Equivalent

Tools

Microsoft Office proficiency

Job description

Duties and Responsibilities:

• Exceed customer expectations by practicing customer selling techniques.


• Adhere to stock loss controls in store.


• Ensure individual targets are met consistently.


• Ability to maximise and drive sales by identifying opportunities to increase turnover.


• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.


• Create an inspiring environment. Have fun.


• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.


• Ensure all out going stock/ items/ scripts are scanned and paid for.


• Process all loyalty cards including those of accelerated partners.


• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.


• Report customer compliments and complaints to management.


• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:

• Honesty in dealing with cash and finances.


• Building & maintaining relationships


• Innovation & change management


• Thinking adaptability


• Taking ownership


• Problem solving


• Trustworthy and honest


• Time management


• Exceptional customer service

Minimum Requirement.

Essential:

• Matric or Equivalent


• Up to 6 months retail experience

Special conditions of employment:

• ClearCredit andCriminal record


• Willing and able to work retail hours.


• South African citizen

Advantageous:

• 1 year work experience within retail.


• Microsoft – Computer Proficiency


• Ability to communicate effectively.


• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.