Permanent Sales Assistant - Cape Union Mart - Somerset Mall

Cape Union Mart Group; Wes-Kaap; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Cape Union Mart Group in South Africa is seeking a retail associate to deliver excellent customer service, handle cash and payments, and maintain store standards. You will engage customers, promote products, and support stock controls to minimise loss.

The role emphasises friendly, helpful service, teamwork, and achieving sales targets while complying with store policies and retail hours.

Qualifications

• Matric or Equivalent required.
• Up to 6 months retail experience preferred.
• Clear credit and criminal record.
• South African citizenship.

Responsibilities

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold visual merchandising standards to optimise sales.
• Transact all purchases - receive, verify and process all payments.
• Ensure all outgoing stock/items/scripts are scanned and paid for.
• Process loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Skills

Customer service

Cash handling

Retail sales

Merchandising

Communication

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Duties and Responsibilities:

• Exceed customer expectations by practicing customer selling techniques.


• Adhere to stock loss controls in store.


• Ensure individual targets are met consistently.


• Ability to maximise and drive sales by identifying opportunities to increase turnover.


• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.


• Create an inspiring environment. Have fun.


• Transact all purchases - receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.


• Ensure all out going stock/ items/ scripts are scanned and paid for.


• Process all loyalty cards including those of accelerated partners.


• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.


• Report customer compliments and complaints to management.


• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:

• Honesty in dealing with cash and finances.


• Building & maintaining relationships


• Innovation & change management


• Thinking adaptability


• Taking ownership


• Problem solving


• Trustworthy and honest


• Time management


• Exceptional customer service

Minimum Requirement.

Essential:

• Matric or Equivalent


• Up to 6 months retail experience

Special conditions of employment:

• ClearCredit andCriminal record


• Willing and able to work retail hours.


• South African citizen

Advantageous:

• 1 year work experience within retail.


• Microsoft - Computer Proficiency


• Ability to communicate effectively.


• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.