Permanent Part-timer - Retail Park

Joinimagine; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Joinimagine in Johannesburg seeks an enthusiastic retail associate to deliver exceptional customer service and assist with daily store operations.

You will greet customers, assist with product selection, handle sales transactions, and help maintain displays and housekeeping. Flexibility for evenings/weekends and interest in fashion are valued.

Qualifications

• Matric certificate; 0–1 years retail experience preferred.
• Strong customer service orientation.
• Willingness to work during evenings and weekends.
• Excellent communication and teamwork.
• Interest in fashion and styling customers.
• Able to adapt to fast-paced store environment.

Responsibilities

• Provide high-quality customer service to shoppers.
• Greets customers and assists them in finding the right product.
• Handle daily sales transactions and cash handling.
• Assist with stockroom to floor product flow.
• Help set up displays according to guidance.
• Operate the point-of-sale system accurately.
• Maintain store cleanliness and housekeeping.
• Support loss prevention and report suspicious activity.
• Participate in in-store or digital training for product knowledge.

Skills

Retail passion

Customer service

Initiative

Clear communication

Flexibility

Adaptability

Fashion retail experience

Education

Matric certificate

Tools

Power BI

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

KEY RESPONSIBILITIES:

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

KNOWLEDGE, SKILLS AND ABILITIES:

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills
• Flexibility- you can help during the week, during evenings and weekends too
• Previous fashion retail experience will be highly regarded but is not essential
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• The passion to work within a team to deliver great results.
• Ability to perform in a fast-paced, high volume retail environment.
• Enthusiasm.
• A love for fashion and great confidence to style your customer with any look they want to create!

REQUISITE EDUCATION AND EXPERIENCE:

• Matric certificate
• 0 - 1 years of retail experience