PBX Technical Assistant

Daisy Business Solutions; Vanderbijlpark; On-site; ZAR 133,920 - 267,840; Full time

Job summary

Daisy Business Solutions in Vanderbijlpark, South Africa, is seeking a junior PBX technician to support on-site installations and maintenance.

You will run cables, mount equipment, assist with PBX configuration, report issues, manage spare parts, and document configurations while delivering friendly customer service.

Qualifications

• Basic PBX installation and configuration experience.
• Ability to run cables and mount equipment as directed.
• Basic troubleshooting and end-user support.
• Accurate documentation of system configurations.

Responsibilities

• Physically install PBX hardware by running cables and mounting equipment.
• Assist with configuring PBX features such as auto attendants, call forwarding, voicemail.
• Identify and report basic PBX issues affecting call quality.
• Maintain inventory of spare parts and cables.
• Document system configurations and troubleshooting steps.
• Provide basic end-user technical support.
• Accompany senior technician to client locations for on-site work.

Skills

PBX basics

Installation support

System configuration

Troubleshooting

Inventory management

Documentation

Customer service

On-site support

Job description

Key Responsibilities

• Physical installation: Helping to run cables, mount equipment, and connect wiring as directed by the senior technician.

• System configuration: Assisting with basic programming of PBX features like auto attendants, call forwarding, and voicemail.

• Troubleshooting support: Identifying and reporting basic issues with PBX functionality, such as poor call quality or connection problems.

• Inventory management: Keeping track of spare parts, cables, and other PBX supplies.

• Technical documentation: Maintaining accurate documentation of system configurations and troubleshooting steps.

• Customer service: Providing basic technical support to end-users regarding PBX functionality.

• On-site support: Accompanying the senior technician to customer locations for installations, repairs, and maintenance.