Payments Priority Support Analyst

Transaction Junction; Wes-Kaap; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Transaction Junction in South Africa is seeking a Technical Operations Support specialist to provide consolidated priority support across production payment environments, including Switch, Retail Integrations, and eCommerce. You will lead investigations, assist with integrations, and monitor proactively to ensure SLA adherence and continuous improvement.

Responsibilities include triage of incidents (P1–P4), clear client communications, root-cause analysis, and collaboration on stability and

Qualifications

• Matric is required.
• Post-graduate IT degree or diploma is preferred.
• SQL qualification is desirable.
• IT certifications are advantageous.

Responsibilities

• Triage and categorise all inbound incidents within defined SLA windows.
• Maintain regular and accurate communication to clients within SLA.
• Perform root cause analysis and timely incident resolution.
• Assist with integrations and onboarding of new environments.
• Participate in after-hours standby for 24/7 coverage where applicable.

Skills

Technical Support

Incident management

Analytical skills

Communication skills

Multi-tasking

Customer focus

Education

Matric

Post-graduate IT degree/diploma

SQL qualification

IT certifications

Tools

Postman

SOAPUI

Postilion/Imbeko

Grafana

Job description

Transaction Junction in South Africa is seeking a Technical Operations Support specialist to provide consolidated priority support across production payment environments, including Switch, Retail Integrations, and eCommerce. You will lead investigations, assist with integrations, and monitor proactively to ensure SLA adherence and continuous improvement.

Responsibilities include triage of incidents (P1–P4), clear client communications, root-cause analysis, and collaboration on stability and