Payments Operations Specialist — Data & Automation

Betway Africa; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Betway Africa is seeking a detail-oriented Data Operations Associate to source and manage statement data, resolve SLA-bound queries, and process manual credits accurately. You will communicate with internal teams and service providers, escalate discrepancies, and support end-to-end banking processes.

A relevant BCom or near-completion is preferred, with willingness to learn and grow. Ideal candidates will have strong Excel skills, meticulous data handling, and the ability to work under pressure

Qualifications

• Basic understanding of Excel and strong computer literacy.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and accuracy in data handling.
• Good time management and ability to meet deadlines.
• Strong communication skills (written and verbal).
• Relevant tertiary qualification (BCom or similar) or working towards one.

Responsibilities

• Source and manage statement data accurately in line with operational requirements
• Resolve queries and escalations within defined SLAs
• Capture and process manual credits accurately and within expected timeframes
• Communicate with internal teams and external service providers to resolve issues efficiently
• Identify data or statement discrepancies and elevate appropriately for resolution
• Maintain awareness of sporting events that may drive transaction volume spikes
• Monitor and respond to processor queries in a timely manner
• Ensure VIP queries are prioritised and handled efficiently
• Support end-to-end operational processes across banking functions
• Identify opportunities to improve processes through automation or efficiency enhancements
• Continuously build knowledge and improve performance through self-development
• Support the resolution of operational and product-related issues

Skills

Excel

Data handling

Attention to detail

Time management

Communication skills

Teamwork

Independent work

Adaptability

Education

Bachelor's degree (BCom or similar)

Tools

Computer literacy

Job description

Betway Africa is seeking a detail-oriented Data Operations Associate to source and manage statement data, resolve SLA-bound queries, and process manual credits accurately. You will communicate with internal teams and service providers, escalate discrepancies, and support end-to-end banking processes.

A relevant BCom or near-completion is preferred, with willingness to learn and grow. Ideal candidates will have strong Excel skills, meticulous data handling, and the ability to work under pressure