Payment Processing Specialist (Contract)

The Focus Group; Sandton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Focus Group is looking for an Administrative Professional in Sandton, Gauteng, to perform essential administrative processes. This role involves creating new clients, ensuring client satisfaction through timely payments, and balancing client accounts through effective reconciliation.

The ideal candidate will maintain high standards of business ethics and contribute to organizational goals. Opportunities for professional growth and collaboration within a diverse team are key aspects of this position.

Responsibilities

• Achieve business results by creating new clients on trading platforms.
• Balance back the system and model through reconciliations.
• Process payments to clients through Cashflow preparation.
• Ensure client satisfaction by meeting deadline on payments.
• Meet client needs by maintaining professional relationships.

Job description

To perform administrative related processes within the business unit in accordance with authorized mandates; policies and procedures as required; in line with the organization strategy.

Job Responsibilities

• Achieve business results by creating new clients on trading platforms.
• Balance back the system and the model through regular reconciliations.
• Process payments to clients through the preparation of Cashflows.
• Ensure client satisfaction by meeting deadlines on payments.
• Meet client needs by building and maintaining sound professional relationships and adhering to Service Level Agreements (SLA's).
• Develop collaborative internal relationships by understanding each other's roles.
• Build interdepartmental relationships through information sharing.
• Maintain high standards of business ethics by adhering to Codes of conduct, policies and procedures, regulatory requirements, client limits.
• Manage risks by reporting and / or escalating any identified risks timeously.
• Ensure payments and /or rates are processed correctly by performing reconciliation of client accounts.
• Cashflow preparation and processing by capturing advances and / or repayments and journals.
• Confirmation of deals by retrieving deal information and sending to clients.
• Prepare, process, reconcile all activities in accordance with all processes and procedures by adhering to cut off times.
• Update the dashboard by compiling daily statistics
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending workshops & road shows.
• Understand and embrace the organization's Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in the organization Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to the organization.
• Add value to the organization by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.