Patient Services Manager

Edge Executives; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading healthcare organization in Johannesburg seeks a Patient Services Manager to lead operational excellence in patient services. Responsibilities include managing admissions, billing, compliance, and quality metrics. The ideal candidate has a nursing qualification and at least 5 years of experience in private healthcare, with strong leadership and compliance skills. This permanent role offers the opportunity to enhance patient care and streamline operations.

Qualifications

• Minimum 5 years' experience in private healthcare with leadership exposure.
• Experience in case management and coding.
• Strong understanding of healthcare funders and patient services processes.

Responsibilities

• Manage aspects of patient services, including admissions and billing.
• Ensure compliance with funder rules and audit protocols.
• Lead recruitment and staff training.

Skills

Leadership

Patient care management

Compliance knowledge

Financial principles

Education

Nursing qualification (Registered Nurse – Degree or Diploma)

Tools

Microsoft Office

Job description

Patient Services Manager

Location: South Africa

Type: Permanent | Healthcare Management

Role Overview: Lead patient services to ensure operational excellence and high-quality healthcare delivery.

Responsibilities:

1. Manage all aspects of patient services, including admissions, billing, compliance, and stakeholder engagement.
2. Lead and coordinate patient services operations to support quality, compliance, staff development, and financial performance.
3. Ensure billing accuracy, staff management, and adherence to healthcare regulations.
4. Drive continuous improvement and transformation initiatives.

Key Duties:

1. Oversee patient admissions, billing, and case management teams.
2. Ensure compliance with funder rules, audit protocols, and clinical coding standards.
3. Promote customer care and enhance service quality metrics.
4. Lead recruitment, performance management, and staff training.
5. Manage stakeholder relationships and internal communications.
6. Monitor cash flow, billing accuracy, and account submissions.
7. Participate in governance, audit, and risk management activities.

Qualifications & Experience:

• Nursing qualification (Registered Nurse – Degree or Diploma).
• Minimum 5 years' experience in private healthcare with leadership exposure.
• Experience in case management and coding.
• Knowledge of healthcare funders, policies, and patient services processes.
• Strong understanding of financial principles and billing cycles.
• Proficient in Microsoft Office; ICD / CPT coding knowledge is an advantage.
• Valid driver’s license and willingness to travel.

Success Indicators:

• Streamlined patient services operations and accurate billing.
• Strong audit outcomes and minimal compliance issues.
• High staff engagement and development.
• Enhanced patient experience and stakeholder satisfaction.