Overactive Technician - Rustenburg

Fidelity Services Group; Noordwes; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Fidelity Services Group in Nelspruit is seeking an Overactive Technician to visit challenging alarm systems and apply your technical expertise to deliver tailored solutions. You will consult with customers, diagnose faults (IDS/DSC panels), review existing systems, and present practical improvements while upholding service standards and safety.

PSIRA Grade C registration and a valid driver’s license are required, with 3–5 years of relevant experience; a technical high school matrix and

Qualifications

• PSIRA registration – Grade C.
• Valid Driver’s Licence.
• Minimum 3 to 5 years Technical experience.
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Responsibilities

• Consult with the customer to understand requirements pertaining to alarm system performance.
• Review how the existing system fulfils these requirements and identify shortcomings.
• Identify the root causes of false alarm activations.
• Present a solution to meet business objectives and customer requirements; agree next steps.
• Provide advice on how new technologies/equipment might enhance the solution.
• Ensure service standards: check battery on every site, test signals on every call, fault finding, neat wiring, correct programming, correct placement of equipment, proper charging.
• Own the customer until the false alarm situation is resolved.

Skills

Fault finding

IDS alarm panels

DSC alarm panels

Communication skills

Education

PSIRA Grade C

Technical High School matrix

Electronics / Electronic engineering degree

Job description

Overactive Technician : NELSPRUIT

Reporting to : Signal Management Team Leader

Overall purpose of the job:

To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration – Grade C
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
  1. Meet the business objectives to reduce false alarm rates.
  2. Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
  3. Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
• Ensure that service standards are upheld:
  1. Check battery on every site
  2. Test signals on every call
  3. Proper fault finding
  4. Neat and straight wiring
  5. Correct programming
  6. Correct placement of equipment
  7. No over or under charging
• Own the customer up until the false alarm situation has been resolved.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.