Technician CCTV and Alarm - West Coast

Fidelity Services Group (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Fidelity Services Group in Cape Town seeks an experienced alarm technician with strong installation and programming skills. The role involves on-site installations, fault finding, and quoting for extra equipment as required.

You will plan cable routes with the wireman, obtain client codes, and ensure handovers and invoicing are completed accurately. Requirements include a minimum of five years in the field, knowledge of leading alarm brands, and willingness to work standby shifts as needed.

Qualifications

• Minimum 5 years’ experience as an alarm technician.
• Extensive programming, wiring, installations and fault finding experience.
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems.

Responsibilities

• Perform alarm installations as per quotation.
• Program alarm panels/system as per specifications.
• Issue clients with quotes on site for additional equipment if necessary.
• Plan cable runs with the wireman.
• Obtain customer codes before attending a call daily and when on standby.
• Complete handovers.
• Complete invoices and job cards after every installation.
• Provide feedback to Manager/Supervisor and Call Centre upon completion of a call.

Skills

5+ years experience

Standby availability

Alarm system proficiency

Tools

DSC

FBI

CADDX

IDS

Paradox

Telecom systems

Job description

Experience Minimum 5 years’ experience as an alarm technician

Reference number 207225

• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations, and fault finding experience
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
• Knowledge of CCTV, intercom systems, and access control is advantageous
• Able to work standby as and when required

Internal Clients

• Installations
• Investigations
• Operations
• Technical Trainer

External Clients

• FADT customers

Duties (Technical)

• Perform alarm installations as per quotation
• Program alarm panels/system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan cable runs with the wireman
• Obtain customer codes before attending a call daily and when on standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager/Supervisor and Call Centre upon completion of a call

Performance Standards (Technical)

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure correct customer details are obtained prior to attending the call
• Ensure handovers, invoices, and job cards are completed accurately and within prescribed standardsProvide timely feedback to the relevant parties

Duties (General)

• Download sites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean

Performance Standards (General)

• Ensure that stock is up to date at all times and report any discrepancies
• Keep the company vehicle clean at all times
• Submit petrol slips weekly
• Action Oriented
• Priority Setting
• Customer Focus
• Planning
• Interpersonal Savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Informing

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics, emphasizing the continuous development of our human capital as the key resource to our success. Historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team.

If you do not receive a response regarding this position within 10 working days from the closing date, please consider your application unsuccessful.

Applications close on 11 December 2026.

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