Inside Sales Representative — Consumer Outreach

Langford Staffing; Cape Town; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Langford Staffing is recruiting Inside Sales Representatives for a client running high-volume consumer outreach campaigns. This full-time remote role requires speaking with company-provided consumer leads and securing live transfers during U.S. Eastern Time hours.

You will not complete final sales; success comes from converting conversations into qualified transfers. You will extensively use dialers, handle objections, and maintain accurate CRM records while meeting daily targets and campaign

Qualifications

• Three+ years in inside/outbound sales, telesales, or live transfer roles.
• Experience using an automatic or predictive dialer.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Deliver confident, professional introductions.
• Explain the purpose of the call clearly.
• Ask brief qualification questions.
• Handle objections from customers.
• Build trust and avoid misleading claims.
• Generate enough interest for a live transfer.
• Introduce the consumer to the receiving rep.
• Record accurate call notes and outcomes.
• Follow campaign rules and opt-out requirements.
• Meet hourly and daily performance targets.

Skills

Inside sales

Outbound sales

Telesales

Lead generation

CRM usage

Active listening

Coachable

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

U.S. Eastern Time Hours

Annual Target Earnings: C$40,000-C$50,000

The Role

Langford Staffing is recruiting Inside Sales Representatives for a client running high-volume consumer outreach campaigns.

Full-Time Remote Position

Langford Staffing is recruiting Inside Sales Representatives for a client running high-volume consumer outreach campaigns.

You will speak with company-provided consumer leads through an automatic dialer. Your objective is to gain their attention, understand whether they meet the campaign requirements, respond to objections, and secure their agreement to speak with a sales representative.

You will not be responsible for completing the final sale. Your success depends on how effectively you turn an outbound conversation into a qualified live transfer.

What You'll Be Doing

• Make continuous outbound calls using an automatic dialer.
• Deliver confident and professional introductions.
• Explain the purpose of the call in clear, simple language.
• Ask brief qualification questions.
• Handle objections from busy, skeptical, or uninterested consumers.
• Build trust without making misleading claims.
• Create enough interest for qualified consumers to continue.
• Ask directly for the live transfer.
• Introduce the consumer to the receiving representative.
• Record accurate call notes, outcomes, and dispositions.
• Follow campaign qualification and opt-out requirements.
• Meet established hourly and daily performance targets.

The client operates campaigns involving health benefits, insurance, telecommunications, and other consumer services.

What We're Looking For

• Three or more years of experience in inside sales, outbound sales, telesales, appointment setting, lead generation, call-centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward call, transfer, conversion, appointment, or sales targets.
• Clear and professional spoken English.
• Confidence speaking with consumers throughout the day.
• The ability to remain calm when consumers are impatient, suspicious, or upset.
• Strong listening skills and the ability to adjust your approach.
• Accurate CRM and call-disposition habits.
• Openness to coaching, call monitoring, and performance feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.

Remote Work Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet and professional workspace.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to work with a dialer, CRM, and campaign system simultaneously.

How Success Will Be Measured

• Qualified and accepted live transfers.
• Hourly and daily calling results.
• Objection-handling effectiveness.
• Qualification accuracy.
• Call quality and professionalism.
• Accurate records and dispositions.
• Attendance and schedule adherence.
• Compliance with campaign requirements.

Who Will Succeed

The right candidate is persuasive, resilient, and comfortable asking consumers to take the next step.

You should be able to recover quickly after rejection, respond naturally to objections, and maintain your energy during continuous calling.

You do not need to know every campaign on your first day. You must be coachable, capable of learning quickly, and willing to apply feedback to improve your performance.