Outbound Collections Team Leader

Moladira Skills; Gauteng; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Moladira Skills is seeking a capable Team Leader to guide an outbound debt collection unit in Gauteng. You will develop, coach and manage agents to consistently meet daily and monthly targets while upholding SLAs and compliance.

Your role includes overseeing performance and providing clear, timely reporting to management. The ideal candidate has 5+ years in debt collection with leadership experience, strong decision-making, and a customer-centric approach, supported by strong MS Office skills.

Qualifications

• Minimum Matric is mandatory.
• 5+ years’ experience in a debt collection call centre with a minimum of 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
• Experience with handling IR procedures and performance improvement processes.
• Knowledge of the reporting platform.
• Understanding of the POPIA Regulations
• Understanding of the Debi check process

Responsibilities

• Lead, develop and coach a team of Outbound Debt Collection Agents by driving daily and monthly production and achievement of set targets and SLAs.
• Provide accurate daily reporting on individual and team performance.

Skills

Team leadership

Decision making

Problem solving

Communication

Target oriented

Time management

Coaching

Education

Matric (minimum)

Management course/qualification

Tools

MS Office (Word & Excel)

Job description

JOB PURPOSE:

To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.

QUALIFICATIONS & EXPERIENCE REQUIRED:

• Minimum Matric qualification is mandatory.
• Tertiary qualification or course in management is an advantage.
• At least 5 years’ experience in a debt collection call centre with a minimum of 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
• Experience with handling IR procedures and performance improvement processes.
• Knowledge of the reporting platform.
• Understanding of the POPIA Regulations
• Understanding of the Debi check process

COMPETENCIES & SKILLS:

• Ability to work under pressure
• Aptitude in decision-making and problem-solving
• Customer Centric
• Proficient in MS Office packages, especially Word and Excel
• Proven ability to meet targets and deadlines
• Strong leadership and coaching skills
• Strong written and verbal communication skills
• Taking accountability and responsibility