Credit Operations Supervisor - Collections (Pretoria)

Truworths; Pretoria; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Truworths in Pretoria is seeking a Credit Operations Supervisor - Collections to lead and coach a team of collections agents, drive collections targets, and maintain high performance and customer focus.

The role involves workforce planning, coaching for performance, and ensuring compliance with policies and regulatory requirements, with a rotation including late shifts.

Qualifications

• Matric / Grade 12 is essential.
• A relevant tertiary qualification is advantageous.

Responsibilities

• Drive achievement of daily, weekly and monthly collections and operational KPIs.
• Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required.
• Lead, coach and develop team members through regular feedback, training and performance discussions.
• Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation.
• Conduct workforce planning, scheduling and resource optimisation to meet operational requirements.
• Monitor call quality and compliance standards, providing coaching and feedback to improve performance.
• Analyse performance trends and implement continuous improvement initiatives.
• Foster a positive team culture through employee engagement, recognition and motivation initiatives.
• Ensure compliance with all relevant company policies, procedures and regulatory requirements.
• Participate in a rotational late-shift roster in line with operational requirements.

Skills

Leadership

Communication

Analytical thinking

Planning & organisation

Education

Grade 12

Tertiary qualification

Tools

VisionPlus

Excel

Job description

Credit Operations Supervisor - Collections (Pretoria)

Details

Closing Date 2026/10/30

Reference Number TRU260811-10

Job Title Credit Operations Supervisor - Collections (Pretoria)

Business Area Credit Service

Job Type Permanent

Workplace Type On-site

Location - Country South Africa

Location - Province Gauteng

Location - Town / City Pretoria

Job Description To lead, coach and develop a team of Collections Agents to achieve collections, productivity, quality and compliance targets while ensuring an engaged, high-performing and customer-focused team.Lead the Team. Drive the Results.

Key Responsibilities

• Drive achievement of daily, weekly and monthly collections and operational key performance indicators.
• Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required.
• Lead, coach and develop team members through regular feedback, training and performance discussions.
• Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation.
• Conduct workforce planning, scheduling and resource optimisation to meet operational requirements.
• Monitor call quality and compliance standards, providing coaching and feedback to improve performance.
• Analyse performance trends and implement continuous improvement initiatives.
• Foster a positive team culture through employee engagement, recognition and motivation initiatives.
• Ensure compliance with all relevant company policies, procedures and regulatory requirements.
• Participate in a rotational late-shift roster in line with operational requirements.

Qualifications and Experience

Qualifications

• Matric / Grade 12 (Essential)
• Relevant tertiary qualification (Advantageous)

Experience

• Minimum 5 years’ experience within the Collections environment
• Experience managing performance, quality assurance and workforce planning.
• VisionPlus experience advantageous.

Competencies

• Strong leadership and people management skills
• Performance coaching and employee development
• Analytical and problem-solving ability
• Excellent verbal and written communication skills
• Strong planning, organisation and decision-making skills
• Proficiency in Microsoft Office, particularly Excel
• Results-driven, customer-focused and highly adaptable