Operations Team Lead: Driver Performance & Compliance

ShopriteX; Vrystaat; On-site; ZAR 300,000 - 420,000; Full time

Job summary

ShopriteX is seeking an Operations Team Leader to oversee contracted drivers across stores/clusters, ensuring service levels, SOP compliance, and regulatory adherence. You’ll manage performance, schedules, and daily compliance, while supporting asset access and on-the-job training for drivers.

You will gather feedback, drive improvements, and report incidents, with a focus on empowerment and efficiency within a dynamic retail environment.

Qualifications

• Grade 12 or equivalent - essential.
• Degree or Diploma in Supply Chain Management, Transportation, Safety Management or a related field - essential.
• +3 years' experience in an operations environment – essential.
• 1 year’s experience in supervisory capacity – desirable.
• Familiarity with performance management and improvement – essential.
• Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
• Experience in retail or FMCG industry - desirable.

Responsibilities

• Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures.
• Co-ordinate, manage and control contracted driver availability and schedules daily and weekly as per cluster requirements.
• Daily and weekly compliance checks on drivers and assets – ensure resources and tools are available and compliant.
• Issuing of assets, uniforms, and campaign related articles; ensure AODs are completed and submitted on time.
• Maintain daily face-to-face interaction with independent contractors; provide on-the-job training and address driver queries.
• Obtain driver feedback and pursue plans to address barriers to performance.
• Review and improve driver self-service to empower resources.
• Daily/weekly engagement with contracted drivers; resolve challenges and identify training opportunities.
• Accurately report in-field incidents; support incident reporting to relevant departments.
• Contribute to cluster improvements and submit budget inputs.

Skills

Self-motivated

Analytical skills

Team leadership

Team player

Operational efficiency

Verbal and written communications

Planning and organising

Under pressure

Writing and reporting

Time management

Adaptability

Diversity and inclusion awareness

Education

Grade 12 or equivalent

Degree or Diploma in Supply Chain Management

Degree or Diploma in Transportation

Degree or Diploma in Safety Management

Tools

Microsoft Office 365

Job description

ShopriteX is seeking an Operations Team Leader to oversee contracted drivers across stores/clusters, ensuring service levels, SOP compliance, and regulatory adherence. You’ll manage performance, schedules, and daily compliance, while supporting asset access and on-the-job training for drivers.

You will gather feedback, drive improvements, and report incidents, with a focus on empowerment and efficiency within a dynamic retail environment.