Operations Support Analyst

Stratlab Consulting (Pty) Ltd; Gauteng; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Stratlab Consulting (Pty) Ltd in Gauteng seeks an Operations Support Analyst to join a global tax and compliance team. You will handle VAT and US sales tax research, drive cross-functional projects, and engage with clients and tax authorities to resolve complex cases.

The role emphasizes problem-solving, stakeholder engagement, and constant improvement in a fast-paced environment with global reach.

Qualifications

• Sharp, analytical problem-solver who can get to the bottom of complex issues.
• Strong ability to manage multiple priorities and deadlines.
• Excellent organization and attention to detail.
• Confident communicator able to engage with diverse stakeholders.

Responsibilities

• Manage VAT and US Sales Tax cases from investigation to resolution.
• Research complex tax scenarios and develop practical solutions.
• Support consulting cases and respond to client-specific requirements.
• Lead cross-functional projects to improve operational efficiency.

Skills

Critical thinker

Analytical

Stakeholder management

Multitasking

Problem solving

Job description

OPERATIONS SUPPORT ANALYST

Global Tax & Compliance | High-Impact Operations | Career Growth

Industry: Global Tax & Compliance

Are you a sharp, analytical problem-solver who enjoys getting to the bottom of complex issues?

Are you looking for a role where you can combine tax research, operations, project management, and problem-solving while building expertise in a genuinely global environment?

This could be your next move.

We are looking for an Operations Support Analyst to join a dynamic team supporting complex compliance operations across multiple jurisdictions.

This is not simply an administrative support role. You will work across teams, manage compliance cases, conduct global VAT and US Sales Tax research, contribute to business-critical projects, and engage with stakeholders, clients, and tax authorities.

WHAT YOU'LL BE RESPONSIBLE FOR

Compliance & Case Management

• Manage a diverse portfolio of VAT and US Sales Tax cases from investigation through to resolution.
• Research complex and emerging case types and develop practical solutions.
• Support consulting cases by responding to client-specific requirements.
• Identify recurring issues and contribute to improved processes, documentation and knowledge sharing.

Projects & Business Improvement

• Lead and deliver projects that improve operational efficiency.
• Work collaboratively across departments on cross-functional initiatives.
• Identify opportunities to streamline processes and improve the way the business operates.

Research & Development

• Conduct global VAT and US Sales Tax research.
• Identify trends, investigate recurring issues and develop preventative solutions.
• Translate research and findings into practical recommendations for internal stakeholders and clients.

Problem-Solving & Stakeholder Engagement

• Tackle complex operational challenges and drive issues through to resolution.
• Work with internal teams, clients and tax authorities across different regions.
• Support the development and growth of the wider team.
• Take ownership of ad-hoc initiatives that have a meaningful impact on the business.

WHAT WILL MAKE YOU STAND OUT?

We are looking for someone who is:

• A critical thinker who naturally wants to understand the "why".
• Highly analytical with strong problem-solving ability.
• Comfortable managing multiple priorities and deadlines.
• Exceptionally organised with strong attention to detail.
• A confident communicator who can engage with different stakeholders.
• Proactive and naturally curious.
• Interested in tax, compliance, operations and continuous improvement.
• Someone who takes ownership rather than waiting to be told what to do.
• A genuine high-impact individual and culture carrier.

YOUR GROWTH JOURNEY

The first 12 months are designed to give you a strong foundation.

You will initially work through structured onboarding and foundational responsibilities, building your knowledge of systems, processes, VAT, US Sales Tax and operational workflows.

As your knowledge and confidence develop, your exposure will grow.

You will progressively take ownership of more complex cases, projects and high-impact responsibilities, giving you the opportunity to build a broad and valuable skill set within a global environment.

WHY THIS ROLE?

If you are looking for a position where you can simply complete tasks, this probably isn't it.

If you want learn, investigate, solve problems, work across borders, influence processes, and grow into a more senior contributor, this is an opportunity worth exploring.