Operations Specialist – IDM & Data Monetisation

ShopriteX; Wes-Kaap; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Shoprite Checkers (Pty) Ltd is seeking a Technical Operations Specialist to coordinate operational activities across the IDM team, ensuring reliable delivery and clear stakeholder alignment. You will manage day-to-day dependencies, support process improvements, and help maintain efficient ways of working.

You will engage with cross-functional teams to track progress, escalate risks, and drive standard operating procedures while upholding governance standards and quality.

Qualifications

• Diploma in a related field is essential.
• 3+ years in an administrative or operational support role or equivalent.
• Proficient in Microsoft Office and related software.
• Knowledge of Agile methodologies.

Responsibilities

• Coordinate operational activities across IDM teams to keep delivery timelines and interdependencies on track.
• Prepare and maintain reports, dashboards, and operational packs for leadership.
• Coordinate onboarding/offboarding and support process improvements.
• Review processes to identify recurring issues and improve consistency and efficiency.
• Maintain accurate documentation and governance across IDM operations.

Skills

Organisational skills

Coordination

Attention to detail

Communication skills

Agile knowledge

Stakeholder management

Education

Diploma in Business Administration / Operations Management / Information Systems / Commerce

Tools

Microsoft Office

Job description

Shoprite Checkers (Pty) Ltd is seeking a Technical Operations Specialist to coordinate operational activities across the IDM team, ensuring reliable delivery and clear stakeholder alignment. You will manage day-to-day dependencies, support process improvements, and help maintain efficient ways of working.

You will engage with cross-functional teams to track progress, escalate risks, and drive standard operating procedures while upholding governance standards and quality.