Operations & People Leader, 2IC to General Manager

Safetysa; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

AssureCloud in Midrand, South Africa seeks a Business Manager to provide operational and administrative leadership across Inspections, Certification and Technical Services. You will act as 2IC to the General Manager, ensuring continuity and effective service delivery across multiple streams.

The role focuses on translating priorities into executable plans, overseeing daily operations, and driving performance through governance, collaboration and continuous improvement.

Qualifications

• Provide operational, administrative and people management leadership across the Inspections, Certification and Technical Services functions.
• Act as second-in-command (2IC) to the General Manager, ensuring operational continuity and service delivery.
• Oversee and translate strategic priorities into clear action plans for execution across multiple functions.

Responsibilities

• Act as 2IC to the General Manager: Inspections and Certification on day-to-day operational and administrative matters.
• Translate strategic and operational priorities into clear action plans for execution.
• Oversee daily operations across Inspections, Certification and Technical Services functions.
• Monitor operational performance, turnaround times, service delivery standards and resource utilisation.
• Ensure operational continuity and effective execution of departmental objectives.
• Support the General Manager by taking ownership of routine operational activities and follow-through actions.
• Coordinate scheduling activities across multiple functions and business streams.
• Monitor capacity planning to ensure effective allocation of resources.
• Identify resource constraints and implement solutions to minimise business disruption.
• Ensure workloads are appropriately balanced to meet service delivery requirements.
• Maintain visibility of operational demands and proactively address potential bottlenecks.
• Provide direct oversight and coordination of Sector Managers, the Admin Manager, Operational Manager, Training Manager and Certification Manager.
• Conduct regular performance and operational review meetings with direct reports.
• Monitor progress against deliverables and ensure accountability across the management team.
• Facilitate collaboration between departments and functions to achieve operational objectives.
• Support employee development through coaching, guidance and operational leadership.
• Foster a culture of accountability, teamwork and continuous improvement.
• Maintain accurate operational records across CRM, ERP, LMS and certification systems.
• Ensure data integrity, completeness and accuracy across all business systems.
• Compile routine operational reports, dashboards and management information.
• Monitor key performance indicators and identify trends requiring management attention.
• Oversee document management, filing systems and administrative controls.
• Ensure compliance with company policies, procedures and reporting requirements.
• Work closely with internal and external stakeholders to ensure effective service delivery.
• Coordinate activities across operational, certification, training and administrative functions.
• Support the resolution of operational challenges and service-related issues.
• Escalate significant risks and operational concerns appropriately.
• Drive a customer-focused approach that promotes service excellence and efficiency.
• Act on behalf of the General Manager during periods of absence on operational and administrative matters.
• Ensure continuity of service delivery and operational effectiveness across all supported functions.
• Identify operational improvement opportunities and support implementation initiatives.
• Manage and coordinate critical operational activities to minimise business disruption.
• Provide weekly operational updates to the General Manager on key activities, risks, resource requirements and performance metrics.
• Compile monthly operational reports covering service delivery, utilisation, scheduling performance and operational effectiveness.
• Maintain accurate records and management information within business systems.
• Participate in operational review meetings and strategic planning activities.
• Support forecasting, capacity planning and budgeting processes.

Job description

AssureCloud in Midrand, South Africa seeks a Business Manager to provide operational and administrative leadership across Inspections, Certification and Technical Services. You will act as 2IC to the General Manager, ensuring continuity and effective service delivery across multiple streams.

The role focuses on translating priorities into executable plans, overseeing daily operations, and driving performance through governance, collaboration and continuous improvement.