Operations Manager - Technical Services

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

Retirement benefits

Professional development opportunities

Job summary

Placements24 is seeking an experienced Operations Manager to lead the Technical Services department in Polokwane, guiding workflows, service delivery, and quality across a technical environment. You will manage the technical team, budgets, and resources, driving operational improvements while coordinating planning, reporting, and client communication in a hybrid work setup.

The role emphasizes strong leadership, SLAs adherence, cross‑department collaboration, and delivering reliable,

Qualifications

• Bachelor's degree in a technical field, Business Administration, or related discipline.
• Minimum of 5 years of operations management experience in technical services or IT operations.
• Proven ability to lead technical teams and manage service delivery operations.
• Strong understanding of IT infrastructure, systems, and support processes.
• Excellent leadership, communication, and problem-solving skills.
• Experience managing budgets and resources.

Responsibilities

• Oversee and manage the day-to-day operations of the technical services department.
• Ensure the efficient delivery of technical support and services to clients, meeting SLAs.
• Manage a team of technical specialists, providing guidance, training, and performance management.
• Develop and implement operational procedures and best practices to improve efficiency and service quality.
• Manage budgets, resources, and equipment for the technical services department.
• Collaborate with other departments to ensure seamless integration of technical services with overall business objectives.

Skills

Leadership

Communication

Problem-solving

Budget management

IT infrastructure understanding

Education

Bachelor's degree in technical field or Business Administration

Job description

About the Role

Our client is seeking a proactive and skilled Operations Manager to lead their Technical Services department in Polokwane . This role requires expertise in managing operational workflows, ensuring efficient service delivery, and maintaining high standards of quality and customer satisfaction within a technical environment. You will be responsible for overseeing the technical team, managing resources, and implementing operational improvements to enhance service delivery. The hybrid model allows for on-site supervision of technical operations and team management, combined with remote capabilities for planning, reporting, and client communication.

Key Responsibilities

• Oversee and manage the day-to-day operations of the technical services department.
• Ensure the efficient delivery of technical support and services to clients, meeting service level agreements (SLAs).
• Manage a team of technical specialists, providing guidance, training, and performance management.
• Develop and implement operational procedures and best practices to improve efficiency and service quality.
• Manage budgets, resources, and equipment for the technical services department.
• Collaborate with other departments to ensure seamless integration of technical services with overall business objectives.

Requirements

• Bachelor's degree in a technical field, Business Administration, or a related discipline.
• Minimum of 5 years of experience in operations management, with a focus on technical services or IT operations.
• Proven experience in managing technical teams and service delivery operations.
• Strong understanding of IT infrastructure, systems, and technical support processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets and resources effectively.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement for flexibility.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and certifications.
• A dynamic work environment with exposure to cutting-edge technology.