Operations Manager - Remote Programs

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Remote work benefits

National reach

Fully remote

Health & wellness

Professional development

Job summary

Placements24 is seeking a highly organized Operations Manager for a national, entirely remote role supporting vulnerable populations across South Africa. You will oversee day-to-day logistics of remote programs, manage digital platforms, and develop policies to ensure high-quality service delivery for beneficiaries nationwide, with emphasis on Port Elizabeth region and beyond.

The ideal candidate holds a bachelor's degree in business/ops, at least five years in ops management (non-profit

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in operations management, preferably within a non-profit or remote-first environment.
• Strong understanding of project management principles and process optimization.
• Proficiency with cloud-based productivity suites and collaboration tools.
• Excellent problem-solving skills and the ability to manage complex logistics remotely.
• Experience working with diverse communities and understanding the challenges of remote service delivery.

Responsibilities

• Oversee the day-to-day operational logistics of remote programs, ensuring seamless service delivery.
• Manage and optimize digital platforms and tools used for program delivery and beneficiary engagement.
• Develop and implement operational policies and procedures for remote service provision.
• Coordinate with program staff, technology teams, and external partners to address operational challenges.
• Monitor operational performance metrics and identify areas for efficiency improvements.
• Ensure compliance with all relevant regulations and organizational standards in a remote setting.
• Manage inventory and distribution of resources to remote beneficiaries when applicable.

Skills

Project management

Process optimization

Cloud-based tools

Remote logistics

Diversity & community delivery

Education

Bachelor's degree in Business Administration / Operations Management

Tools

Cloud-based productivity suites

Job description

About the Role

Our client, a forward-thinking non-profit organization serving vulnerable populations nationwide, is seeking a highly organized and adaptable Operations Manager . This position will be instrumental in ensuring the smooth and efficient delivery of our services through remote channels, supporting beneficiaries across South Africa. Working entirely remotely, you will manage the logistical and administrative aspects of our digital programs, ensuring accessibility, quality, and impact for those we serve, particularly focusing on initiatives reaching the communities around Port Elizabeth and beyond.

Key Responsibilities

• Oversee the day-to-day operational logistics of remote programs, ensuring seamless service delivery.
• Manage and optimize digital platforms and tools used for program delivery and beneficiary engagement.
• Develop and implement operational policies and procedures for remote service provision.
• Coordinate with program staff, technology teams, and external partners to address operational challenges.
• Monitor operational performance metrics and identify areas for efficiency improvements.
• Ensure compliance with all relevant regulations and organizational standards in a remote setting.
• Manage inventory and distribution of resources to remote beneficiaries when applicable.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 5 years of experience in operations management, preferably within a non-profit or remote-first environment.
• Strong understanding of project management principles and process optimization.
• Proficiency with cloud-based productivity suites and collaboration tools.
• Excellent problem-solving skills and the ability to manage complex logistics remotely.
• Experience working with diverse communities and understanding the challenges of remote service delivery.

Benefits

• Competitive salary and remote work benefits.
• The opportunity to significantly contribute to a mission-driven organization with national reach.
• Fully remote position offering maximum flexibility and work-life balance.
• Comprehensive health and wellness programs.
• Professional development opportunities and access to online learning platforms.