Operations Manager (Non-Profit Services)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 900,000 - 1,100,000; Full time

Benefits offered by this job

Health insurance

Flexible remote environment

Professional development opportunities

Remote leadership training

Community and collaboration

Job summary

Placements24 partners with a prominent non-profit to recruit an experienced Operations Manager to lead remote operations. You will oversee administrative, logistical, and financial activities that support mission-critical programs and maximize impact.

The role requires strong operations, project coordination, and financial oversight, with the ability to foster a collaborative remote culture and drive policy development and process improvements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• MBA is a plus and encouraged for leadership roles.
• Minimum of 7 years of progressive experience in operations management, preferably in non-profit organizations.
• Experience managing budgets, financial planning and resource allocation.
• Strong HR knowledge and remote team management experience.
• Excellent project management and organizational skills.
• Proficiency with CRM, project management and financial software.
• Proven problem-solving and decision-making abilities.
• Strong leadership and communication skills to motivate a remote team.
• Experience developing and implementing operational policies and procedures.

Responsibilities

• Oversee daily operations across departments to ensure efficiency.
• Develop and refine operational policies and procedures.
• Manage the organization’s budget, forecasting, and expenditures.
• Oversee HR functions including recruitment, onboarding, and staff support remotely.
• Ensure compliance with relevant legal and regulatory requirements.
• Manage vendor relationships and contracts for services and supplies.
• Lead implementation of new systems and process improvements.
• Oversee facilities management and IT infrastructure for remote operations.
• Develop risk management strategies and contingencies.
• Provide strategic guidance to leadership on operational matters.

Skills

Project management

Leadership

Communication

Time management

Problem solving

HR principles

Education

Bachelor's degree in Business Administration/Operations Management

MBA preferred

Tools

CRM

Project management tools

Financial software

Job description

About the Role

Our client, a prominent non-profit organization focused on providing essential services to marginalized communities, is seeking an experienced and highly organized Operations Manager to lead their remote operations. This crucial role involves overseeing the day-to-day administrative, logistical, and operational functions that support our client's mission-critical programs. The ideal candidate will have a strong background in operations management, project coordination, and financial oversight, with a proven ability to streamline processes and ensure efficiency within a remote work environment. You will be responsible for managing resources, supporting staff, and ensuring the smooth execution of all operational activities, enabling our client to maximize its impact. This position requires a proactive leader who can manage complex tasks, foster a collaborative remote culture, and contribute to strategic planning. The Operations Manager will be a key driver of organizational effectiveness and sustainability.

Key Responsibilities

• Oversee and manage the daily operations of the organization, ensuring efficiency and effectiveness across all departments.
• Develop, implement, and refine operational policies and procedures.
• Manage the organization's budget, including financial planning, forecasting, and expenditure control.
• Oversee human resources functions, including recruitment, onboarding, and staff support in a remote context.
• Ensure compliance with all relevant legal and regulatory requirements.
• Manage vendor relationships and negotiate contracts for services and supplies.
• Lead the implementation of new systems, technologies, and process improvements.
• Oversee facilities management and IT infrastructure to support remote operations.
• Develop and implement risk management strategies to mitigate operational challenges.
• Provide strategic guidance and support to the leadership team on operational matters.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• An MBA is a plus.
• Minimum of 7 years of progressive experience in operations management, preferably within the non-profit sector.
• Proven ability to manage budgets, financial planning, and resource allocation.
• Strong understanding of HR principles and remote team management.
• Excellent project management and organizational skills, with the ability to prioritize and manage multiple tasks.
• Proficiency in relevant software, including CRM, project management tools, and financial software.
• Exceptional problem-solving and decision-making abilities.
• Strong leadership and communication skills, with the ability to motivate and inspire a remote team.
• Experience in developing and implementing operational policies and procedures.
• Commitment to the mission and values of our client.

Benefits

• This remote position offers a competitive salary and a comprehensive benefits package, including health insurance, retirement planning, and ample paid time off.
• Our client is committed to promoting work-life balance and offers a flexible remote work environment.
• Opportunities for professional growth and development, including access to leadership training and virtual conferences, are provided.
• You will play a pivotal role in enabling a vital non-profit organization to operate effectively and expand its reach.
• The autonomy and flexibility of a remote role, combined with the profound impact of supporting essential community services, are significant advantages.
• Our client cultivates a strong sense of community and collaboration among its remote workforce.