Operations Manager | Luxury Island Lodge | Lv

HotelJobs; South Africa; On-site; ZAR 964,000 - 1,446,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Operations Manager to join a luxury island lodge in Madagascar. This senior role oversees day-to-day operations across Rooms Division, Front Office, Housekeeping, Spa and F&B, ensuring guests receive the highest luxury service.

The ideal candidate will have 5–7 years in luxury hospitality operations, strong leadership, and a calm, solutions-driven approach in a remote environment. Fluency in English is required, French is a strong advantage.

Qualifications

• 5–7 years in luxury hospitality operations.
• Experience in remote island or lodge environments is highly advantageous.
• Strong leadership and team management skills.
• Excellent organizational and guest-relations abilities.
• Detail-focused with a deep understanding of luxury service.
• Calm, adaptable and solutions-driven under pressure.
• Fluent English; French would be a strong advantage.

Responsibilities

• Oversee daily operations of Rooms Division, Front Office, Housekeeping, Spa and Food & Beverage.
• Ensure seamless communication and coordination between departments.
• Maintain consistently high luxury service and operational standards.
• Ensure every guest journey is personalised, thoughtful and detail-driven.
• Lead, motivate and support department heads and operational teams.
• Build a strong, positive and values-driven team culture.
• Identify opportunities to improve service delivery and operational efficiency.
• Ensure compliance with health, safety and environmental standards.
• Support the wider management team with the overall running of the property.

Skills

Leadership

Guest relations

Organizational skills

Detail-oriented

Calm under pressure

Problem solving

French language

Job description

Kendrick Recruitment is seeking an experienced Operations Manager to join a luxury island lodge in Madagascar. This is a senior operational role responsible for ensuring the smooth day-to-day running of the property, while leading multiple departments and maintaining exceptional guest service standards. We are looking for a confident and hands‑on hospitality professional who understands luxury service, enjoys developing teams and is able to deliver highly personalised guest experiences in a remote environment.

Key Responsibilities

• Oversee the daily operations of Rooms Division, Front Office, Housekeeping, Spa and Food & Beverage.
• Ensure seamless communication and coordination between departments.
• Maintain consistently high luxury service and operational standards.
• Ensure every guest journey is personalised, thoughtful and detail-driven.
• Lead; motivate and support department heads and operational teams.
• Build a strong, positive and values‑driven team culture.
• Identify opportunities to improve service delivery and operational efficiency.
• Ensure compliance with health, safety and environmental standards.
• Support the wider management team with the overall running of the property.

Requirements

• 5–7 years’ experience in luxury hospitality operations.
• Previous experience in a remote, island or lodge environment would be highly advantageous.
• Strong leadership and team management skills.
• Excellent organisational and guest relations ability.
• Detail-focused with a strong understanding of luxury service.
• Calm; adaptable and solutions-driven under pressure.
• Fluent English.
• French would be a strong advantage.

The ideal candidate will be a warm, capable and highly organised hospitality professional who is equally comfortable leading teams, engaging with guests and managing the operational detail behind an exceptional luxury experience.