Operations Manager - Earthmoving Equipment

EnableSA; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

EnableSA in Johannesburg is seeking an experienced Operations Manager for Earthmoving Equipment to lead parts, service and product support across our Johannesburg team.

You will set revenue and gross profit targets, drive aftermarket sales growth, resolve critical customer or equipment issues, and oversee workshop and field operations to ensure high service standards.

Qualifications

• Grade 12 (Matric) required.
• Diploma or Degree in Business Management, Engineering, Operations Management, Supply Chain Management, Commercial Management, or related field.
• Red Seal Trade Qualification highly advantageous.
• 8+ years' experience in heavy equipment/related aftermarket environment.
• 5+ years' experience in a management position overseeing Parts, Service, Product Support, or Aftermarket operations.
• Demonstrated responsibility for P&L, operational budgets, and profitability.
• Experience with OEMs, warranty administration, and service excellence initiatives.

Responsibilities

• Manage the overall performance of Parts, Service, and Product Support.
• Set and monitor revenue, gross profit, and customer support targets.
• Identify opportunities to grow aftermarket sales and retain customers.
• Ensure significant customer or equipment support issues are resolved.
• Oversee workshop and field service performance through the responsible Managers.
• Monitor productivity, work in progress, turnaround times, and job closure.
• Promote planned maintenance and reduce repeat repairs.
• Support the team with escalated operational or technical matters.
• Oversee Parts performance and stock availability through the Parts team.
• Monitor sales, stock levels, lost sales, and slow-moving inventory.
• Ensure stock controls are in place, and working capital is managed responsibly.
• Support supplier and OEM discussions where escalation is required.
• Maintain oversight of key customer, OEM, technical, and warranty matters.
• Coordinate support between Parts, Service, Technical teams, and OEMs.
• Ensure critical breakdowns and recurring issues are escalated and resolved.
• Take management responsibility for approved operational budgets and targets.
• Review revenue, gross profit, costs, and profitability with managers.
• Provide direction to managers responsible for Parts, Service, and Product Support.

Skills

Management experience

P&L responsibility

Budget management

Customer service leadership

Education

Diploma or Degree in Business Management, Engineering, Operations Management, Supply Chain Management, Commercial Management, or related field

Job description

Operations Manager - Earthmoving Equipment

Johannesburg, South Africa | Posted on 09/17/2026

• Original Job Title Operations Manager - Earthmoving Equipment
• Date Opened 09/17/2026
• Job Type Full time
• Work Experience 5+ years
• Industry Manufacturing
• City Johannesburg
• State/Province Gauteng
• Country South Africa

Job Description

Our client is seeking an experienced Operations Manager - Earthmoving Equipment to join their Johannesburg team,

• Manage theoverall performance of Parts, Service, and Product Support
• Set andmonitor revenue, gross profit, and customer support targets
• Identifyopportunities to grow aftermarket sales and retain customers
• Ensuresignificant customer or equipment support issues are resolved
• Overseeworkshop and field service performance through the responsible Managers
• Monitorproductivity, work in progress, turnaround times, and job closure
• Promoteplanned maintenance and reduce repeat repairs
• Support theteam with escalated operational or technical matters
• OverseeParts performance and stock availability through the Parts team
• Monitorsales, stock levels, lost sales, and slow-moving inventory
• Ensurestock controls are in place, and that working capital is managed responsibly
• Supportsupplier and OEM discussions where escalation is required
• Maintainoversight of key customer, OEM, technical, and warranty matters
• Coordinatesupport between Parts, Service, Technical teams, and OEMs when required
• Ensurecritical breakdowns and recurring issues are escalated and resolved
  
• Monitorwarranty claims and OEM support at a management level
• Takemanagement responsibility for approved operational budgets and targets
• Reviewrevenue, gross profit, costs, and profitability with the relevant managers
• Requirecorrective action plans where budget or KPI performance is below target
• Provideoversight rather than managing routine day-to-day activities
  
• Providedirection and support to the managers responsible for Parts, Service, andProduct Support
• Set cleardepartmental expectations linked to budgets and KPIs
• Review teamperformance, capability, and resource requirements with the responsiblemanagers
• Becomeinvolved in employee relations matters, development, and succession planningwhen management input is required
  

Requirements

• Grade12
• Diploma orDegree in Business Management, Engineering, Operations Management, Supply ChainManagement, Commercial Management, or a related field
• Red SealTrade Qualification highly advantageous
• Minimum 8years' experience within the heavy equipment, construction equipment, miningequipment, or related aftermarket environment
• Minimum 5years' experience in a management position overseeing Parts, Service, ProductSupport, or Aftermarket operations
• Demonstratedresponsibility for P&L, operational budgets, and departmental profitability
• Strongunderstanding of workshop operations, parts management, inventory control, andcustomer support
• Experienceworking with OEMs, warranty administration, and service excellence initiatives
• Demonstratedability to lead managers and drive operational improvements across multiplelocations