Operations Manager, Digital Transformation

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Hybrid work model

Paid time off

Wellness initiatives

Job summary

Placements24 seeks an Operations Manager focused on Digital Transformation for its Sandton office. You will drive digital strategies, optimize processes, and manage transformation projects across technology and business teams, blending business needs with scalable tech solutions.

In a hybrid role, you will supervise delivery, train staff on new tools, monitor risks, report milestones to senior leadership, and ensure compliance with regulatory standards.

Qualifications

• Bachelor's degree in IT, business administration, or operations management.
• 6+ years in operations management with digital transformation focus.
• Proven project management and change-management experience.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage and drive digital transformation initiatives within the operations department.
• Collaborate with IT and business stakeholders to define project scope, requirements, and timelines.
• Oversee the implementation of new digital tools, platforms, and processes.
• Analyze existing operational workflows to identify automation and optimization opportunities.
• Develop and deliver training materials for new digital solutions.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure digital transformations align with regulatory requirements and company policies.
• Measure the impact of digital initiatives on efficiency and customer satisfaction.
• Facilitate change management processes to ensure smooth adoption of new technologies.
• Report on project status, milestones, and outcomes to senior management.

Skills

Digital transformation

Project management

Stakeholder management

Cloud computing & data analytics

Change management

Education

Bachelor's degree in IT / Business / Ops Mgmt

Job description

About the Role

Our client, a leading financial services institution, is seeking a dynamic and results-oriented Operations Manager specializing in Digital Transformation for their Sandton office. This role is crucial in driving the implementation of digital strategies and optimizing operational processes to enhance efficiency and customer experience. You will be responsible for managing key transformation projects, collaborating with technology teams, and ensuring seamless integration of new digital solutions. This is a hybrid role, requiring regular on-site presence for team collaboration and project oversight, with flexibility for remote work. The ideal candidate will possess a strong understanding of digital technologies, project management skills, and a proven ability to manage operational changes effectively. You will play a pivotal role in modernizing our operations and positioning the company for future growth in the digital landscape. We are looking for an innovative individual who can bridge the gap between business needs and technological solutions. This is an excellent opportunity to contribute to significant change within a well-established organization.

Key Responsibilities

• Manage and execute digital transformation initiatives within the operations department.
• Collaborate with IT and business stakeholders to define project scope, requirements, and timelines.
• Oversee the implementation of new digital tools, platforms, and processes.
• Analyze existing operational workflows and identify opportunities for automation and optimization.
• Develop and deliver training materials for new digital solutions.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure that digital transformations align with regulatory requirements and company policies.
• Measure the impact of digital initiatives on operational efficiency and customer satisfaction.
• Facilitate change management processes to ensure smooth adoption of new technologies.
• Report on project status, key milestones, and outcomes to senior management.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Operations Management, or a related field.
• Minimum of 6 years of experience in operations management, with a focus on digital transformation or technology implementation.
• Proven experience in managing projects related to digital transformation, process automation, or system integration.
• Strong understanding of digital technologies, cloud computing, and data analytics.
• Excellent project management skills, including planning, execution, and monitoring.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to work effectively in a hybrid work environment.
• Experience in the financial services industry is a strong asset.
• Proficiency in project management software and tools.

Benefits

• A competitive annual salary of ZAR.
• Performance-based incentives.
• Comprehensive medical aid and retirement fund.
• Opportunities for professional development and certifications in digital technologies.
• Generous paid time off.
• Hybrid work model offering flexibility.
• Exposure to innovative digital projects and technologies.
• A dynamic and collaborative work environment.
• Career advancement opportunities within a leading financial institution.
• Employee assistance programs and wellness initiatives.